Section one: Contracting authority
one.1) Name and addresses
Oldham Council
Corporate Procurement Level 8, Civic Centre, West Street
Oldham
OL1 1UT
Contact
Mrs Emily Molden
Country
United Kingdom
NUTS code
UKD37 - Greater Manchester North East
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Out of Hours Call Handling Service
Reference number
DN710601
two.1.2) Main CPV code
- 98341100 - Accommodation management services
two.1.3) Type of contract
Services
two.1.4) Short description
Oldham Council require a Provider to operate the out of hours statutory service for temporary accommodation queries.
The Council are currently facing a housing crisis with the demand significantly increasing for temporary accommodation and wrap around support services increasing. The support currently provided by the Council covers ‘normal working’ hours however access to support and advice is required 24 hours, 7 days a week, 365 days a year.
two.1.5) Estimated total value
Value excluding VAT: £240,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKD37 - Greater Manchester North East
two.2.4) Description of the procurement
Oldham Council require a Provider to operate the out of hours statutory service for temporary accommodation queries.
The Council are currently facing a housing crisis with the demand significantly increasing for temporary accommodation and wrap around support services increasing. The support currently provided by the Council covers ‘normal working’ hours however access to support and advice is required 24 hours, 7 days a week, 365 days a year.
The out of hours service is a telephone-based service, where residents who need emergency help and support with regards to homelessness outside of usual office hours (Mon – Fri 9am – 5pm) can telephone the dedicated number.
The out of hours service operates from 5pm to 9am Monday – Thursday and from 5pm Friday – 9am Monday. Please note the service operates 24 hours through Saturday and Sunday and bank holidays. This totals 106 hours per week not including bank holidays, the number of bank holiday hours totals 192 per annum.
This opportunity has been advertised on the Chest portal and any queries must be raised via the portal.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 50%
Quality criterion - Name: Social Value / Weighting: 10%
Price - Weighting: 50%
two.2.6) Estimated value
Value excluding VAT: £240,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
The contract is for an initial 12 month period with an optional 12 month extension period.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
10 April 2024
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
10 April 2024
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
six.4) Procedures for review
six.4.1) Review body
Oldham Council
Oldham
Country
United Kingdom