TS2337.2022 Provision of Chatbot and Livechat Services

  • Ordnance Survey

F14: Notice for changes or additional information

Notice identifier: 2022/S 000-007410

Procurement identifier (OCID): ocds-h6vhtk-03238c

Published 18 March 2022, 12:15pm



Section one: Contracting authority/entity

one.1) Name and addresses

Ordnance Survey

Explorer House, Adanac Park

Southampton

SO16 0AS

Email

procurementgroup@os.uk

Telephone

+44 2380305368

Country

United Kingdom

NUTS code

UKJ3 - Hampshire and Isle of Wight

Internet address(es)

Main address

https://www.ordnancesurvey.co.uk


Section two: Object

two.1) Scope of the procurement

two.1.1) Title

TS2337.2022 Provision of Chatbot and Livechat Services

Reference number

TS2337

two.1.2) Main CPV code

  • 72212510 - Communication software development services

two.1.3) Type of contract

Services

two.1.4) Short description

OS wishes to appoint a partner to deliver a scalable and sustainable ChatBot and Live Chat multichannel solution, which will enable and support with the delivery of our digital transformation. OS expect the partner to deliver a solution and the necessary consultation and expertise on how our current use cases can be delivered effectively and efficiently. Once the channels are delivered, we will require ongoing support to maintain and further develop the solution.


Section seven. Changes

seven.1) Information to be changed or added

seven.1.2) Text to be corrected in the original notice

Section number

IV 2.2

Instead of
Date

16 March 2022

Local time

2:00pm

Read
Date

23 March 2022

Local time

2:00pm

seven.2) Other additional information

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-Southampton:-Communication-software-development-services./G6BP2GC8E8

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/G6BP2GC8E8

GO Reference: GO-2022318-PRO-19823423