Section one: Contracting authority/entity
one.1) Name and addresses
Ordnance Survey
Explorer House, Adanac Park
Southampton
SO16 0AS
Telephone
+44 2380305368
Country
United Kingdom
NUTS code
UKJ3 - Hampshire and Isle of Wight
Internet address(es)
Main address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
TS2337.2022 Provision of Chatbot and Livechat Services
Reference number
TS2337
two.1.2) Main CPV code
- 72212510 - Communication software development services
two.1.3) Type of contract
Services
two.1.4) Short description
OS wishes to appoint a partner to deliver a scalable and sustainable ChatBot and Live Chat multichannel solution, which will enable and support with the delivery of our digital transformation. OS expect the partner to deliver a solution and the necessary consultation and expertise on how our current use cases can be delivered effectively and efficiently. Once the channels are delivered, we will require ongoing support to maintain and further develop the solution.
Section seven. Changes
seven.1) Information to be changed or added
seven.1.2) Text to be corrected in the original notice
Section number
IV 2.2
Instead of
Date
16 March 2022
Local time
2:00pm
Read
Date
23 March 2022
Local time
2:00pm
seven.2) Other additional information
For more information about this opportunity, please visit the Delta eSourcing portal at:
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/G6BP2GC8E8
GO Reference: GO-2022318-PRO-19823423