Section one: Contracting authority
one.1) Name and addresses
Cheshire East Council
Delamere House, Delamere Street
Crewe
CW12JZ
Contact
Michael Ashworth
michael.ashworth@cheshireeast.gov.uk
Telephone
+44 1270686953
Country
United Kingdom
Region code
UKD62 - Cheshire East
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Contact Centre as a Service Solution and Mobile App
Reference number
C2546
two.1.2) Main CPV code
- 30237110 - Network interfaces
two.1.3) Type of contract
Supplies
two.1.4) Short description
Contract for the provision of network services a supplier that can support and maintain the existing NICE product - CXOne telephony system.
To secure Infrastructure solutions to ensure that our business connectivity is always available, prioritises user experience and application performance with Managed services to ensure that solutions are optimised, monitored and developed across our organisation and provide an ongoing consultative engagement.
This contract is awarded under the Crown Commercial Service - Network Services 3 RM6116 Lot 4C - Contact Centre Solutions.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £1,268,727
two.2) Description
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKD6 - Cheshire
two.2.4) Description of the procurement
To secure Infrastructure solutions to ensure that our business connectivity is always available, prioritises user experience and application performance with Managed services to ensure that solutions are optimised, monitored and developed across our organisation and provide an ongoing consultative engagement. Contract commences 7 February 2026
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-028154
Section five. Award of contract
Contract No
C2546
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
10 December 2025
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
4Net Technologies Ltd
Stretford
Country
United Kingdom
NUTS code
- UKD33 - Manchester
Companies House
05448638
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,268,727
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Royal Courts of Justice
Strand
London
WC2A 2LL
Country
United Kingdom