- Scope of the procurement
- Lot 1. Spoken Language Face to Face Interpreting
- Lot 2. British Sign Language
- Lot 3. Deaf Relay Interpreting
- Lot 4. International Sign Language
- Lot 5. Lip Speaking, Note-takers and Speech to text reporters
- Lot 6. Telephone Interpreting/Video Conferencing
- Lot 7. Written Translation
Section one: Contracting authority
one.1) Name and addresses
NHS Greater Glasgow and Clyde
Procurement Department, Glasgow Royal Infirmary, 84 Castle Street
Glasgow
G4 0SF
Contact
Claire Quinn
Telephone
+44 1412013649
Country
United Kingdom
NUTS code
UKM82 - Glasgow City
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10722
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
NHSGGC0738 - Intepreting, Communication Support and Transcription Services
Reference number
GGC0738
two.1.2) Main CPV code
- 79540000 - Interpretation services
two.1.3) Type of contract
Services
two.1.4) Short description
NHS Greater Glasgow and Clyde (NHSGGC) is committed to providing equal access to healthcare for all patients, as outlined in ‘A Fairer NHS – Greater Glasgow and Clyde, 2016-2020’. The provision of interpreting services is a vital part of the ongoing work to ensure that everyone receives the best possible care. The NHSGGC interpreting service aims to provide an effective and efficient service for patients and staff.
This tender process will identify a framework of suppliers which will be split by Lots, identified by speciality to work with the internal service to provide interpreting services compliant with all relevant legislation
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £3,000,000
two.2) Description
two.2.1) Title
Spoken Language Face to Face Interpreting
Lot No
1
two.2.2) Additional CPV code(s)
- 79540000 - Interpretation services
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
two.2.4) Description of the procurement
The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire. The service will require interpreters at short notice to deal with crisis events or unforeseen situations. Interpreters will support appointments at different locations, including hospitals, health centres, patients homes and any other address as designated by NHSGGC or NHS Lanarkshire. The services which will arise under this lot includes:
-Provision of face to face interpreters at health appointments
-Provision of interpreting in information and therapeutic group work
-The service will be provided both in hours and out of hours to meet the upside capacity of in house interpreting services
-Provision of written translation of medical records when required.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 30
Cost criterion - Name: Cost / Weighting: 70
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
British Sign Language
Lot No
2
two.2.2) Additional CPV code(s)
- 79540000 - Interpretation services
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
two.2.4) Description of the procurement
The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire.
The service will require interpreters at short notice to deal with crisis events or unforeseen situations.
The provider will on occasion be required to cover consecutive appointments within an agreed time period to reflect best value.
Interpreters will support appointments at different locations, including hospitals, clinics, health centres, patient’s homes and any other address as designated by NHSGGC or NHS Lanarkshire. Interpreters will also support appointments carried out by remote video / video calls.
The services which will arise under this lot includes:
-Provision of BSL interpreters at health appointments
-The service will be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 30
Cost criterion - Name: Cost / Weighting: 70
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Deaf Relay Interpreting
Lot No
3
two.2.2) Additional CPV code(s)
- 79540000 - Interpretation services
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
two.2.4) Description of the procurement
The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire.
The service will require interpreters at short notice to deal with crisis events or unforeseen situations.
The contract will work with core hour’s service and out of hour’s service.
The services which will arise under this lot includes:
-Provision of deaf relay interpreters at health appointments
-The service to be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 30
Cost criterion - Name: Cost / Weighting: 70
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
International Sign Language
Lot No
4
two.2.2) Additional CPV code(s)
- 79540000 - Interpretation services
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
two.2.4) Description of the procurement
The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire.
The service will require interpreters at short notice to deal with crisis events or unforeseen situations.
The contract will work with core hour’s service and an out of hour’s service.
The services which shall arise under this lot includes:
-Provision of International Sign Language interpreters at health appointments
-The service to be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 30
Cost criterion - Name: Cost / Weighting: 70
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lip Speaking, Note-takers and Speech to text reporters
Lot No
5
two.2.2) Additional CPV code(s)
- 79540000 - Interpretation services
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
two.2.4) Description of the procurement
The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire.
The service will require Lip speaking, note-takers and speech to text reporters at short notice to deal with crisis events or unforeseen situations.
The contract will work with core hour’s service and an out of hour’s service.
The services which will arise under this lot includes:
-Provision of Lip speaking, note-takers and speech to text reporters at health appointments across the services within the background section of this document in both NHSGGC and NHS Lanarkshire
-The service to be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 30
Cost criterion - Name: Cost / Weighting: 70
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Telephone Interpreting/Video Conferencing
Lot No
6
two.2.2) Additional CPV code(s)
- 79540000 - Interpretation services
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
two.2.4) Description of the procurement
The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC.
The service will require interpreters at short notice to deal with crisis events or unforeseen situations.
The contract will work with core hour’s service and an out of hour’s service.
The service will require to be able to access common as well as rare languages at short notice to match the need in NHSGGC.
The service will be required to estimate average connection time to interpreter and meet 90% of calls within this estimated timeframe.
The service is expected to provide NHSGGC with a live webpage containing guidance for NHSGGC staff including video links demonstrating good practice for telephone interpreting when the patient is with the clinician and when they are calling out to the patient.
The service will deliver direct patient access. This will allow NHSGGC patients to utilise telephone interpreting directly enabling them to call NHS services on demand. This service requires non-English speaking patients to access the service through direct calling or on an app.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 30
Cost criterion - Name: Cost / Weighting: 70
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Written Translation
Lot No
7
two.2.2) Additional CPV code(s)
- 79540000 - Interpretation services
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
two.2.4) Description of the procurement
This lot includes the provision of written translation from English in to the language requested by the patient and from those languages into English or other languages. Translation refers to the conversion of written documents in to another language as text. This translation should be accurate and maintain the accurate meaning and spirit of the content of a document requiring translation.
The service will be available 09:00 – 17:00 Monday to Friday
The service will sometimes require to translate material at short notice to deal with crisis events or unforeseen circumstances.
All translations will be back translated by a second transcriber quality assurance.
The services which shall be provided under this lot include Translation / Transcription of patient information, patient records, clinical information and patient letters / guidance.
The services which will arise under this lot includes:
-The service to be provided in hours
-Translation of NHSGGC patient facing information, clinical information, letter and any other written patient information form English to the target language
-Translations of patient medical record from another language to English
two.2.5) Award criteria
Quality criterion - Name: Qulaity / Weighting: 30
Cost criterion - Name: Cost / Weighting: 70
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-031669
Section five. Award of contract
Lot No
1
Title
Spoken Language Face to Face Interpreting
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
13 March 2023
five.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Global Language Services Ltd
Craig House, 64 Darnley Street
Glasgow
G41 2SE
Telephone
+44 1414293429
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £220,000
Section five. Award of contract
Lot No
2
Title
British Sign Language
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
13 March 2023
five.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Deaf Services Lanarkshire
Unit 40, Fountain Businaess Centre
Coatbridge
ML5 3AA
Telephone
+44 1236604808
Country
United Kingdom
NUTS code
- UKM84 - North Lanarkshire
The contractor is an SME
No
five.2.3) Name and address of the contractor
Sign Language Interactions
112 Cornwall Street South, Kinning Park
Glasgow
G41 1AA
Telephone
+44 7866723358
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.3) Name and address of the contractor
Deaf Action
Deaf Action, 49-51 Albany Street
EDINBURGH
EH1 3QY
Telephone
+44 7717792371
Country
United Kingdom
NUTS code
- UKM - Scotland
The contractor is an SME
No
five.2.3) Name and address of the contractor
DA Languages Limited
Statham House, Talbot Road, Stretford
Manchester
M32 0FP
Telephone
+44 1619282533
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £170,000
Section five. Award of contract
Lot No
3
Title
Deaf Relay Interpreting
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
13 March 2023
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Deaf Action
Deaf Action, 49-51 Albany Street
EDINBURGH
EH1 3QY
Telephone
+44 7717792371
Country
United Kingdom
NUTS code
- UKM - Scotland
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £100,000
Section five. Award of contract
Lot No
4
Title
International Sign Language
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
13 March 2023
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Deaf Action
Deaf Action, 49-51 Albany Street
EDINBURGH
EH1 3QY
Telephone
+44 7717792371
Country
United Kingdom
NUTS code
- UKM - Scotland
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £100,000
Section five. Award of contract
Lot No
5
Title
Lip Speaking, Note-takers and Speech to text reporters
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
13 March 2023
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Deaf Action
Deaf Action, 49-51 Albany Street
EDINBURGH
EH1 3QY
Telephone
+44 7717792371
Country
United Kingdom
NUTS code
- UKM - Scotland
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £100,000
Section five. Award of contract
Lot No
6
Title
Telephone Interpreting/Video Conferencing
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
13 March 2023
five.2.2) Information about tenders
Number of tenders received: 9
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 9
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
DA Languages Limited
Statham House, Talbot Road, Stretford
Manchester
M32 0FP
Telephone
+44 1619282533
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,000,000
Section five. Award of contract
Lot No
7
Title
Written Translation
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
13 March 2023
five.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Supreme Linguistic services T/A Premium Linguistic services
Unit 4 Great Barr Business Park, Baltimore Road
Birmingham
B421DY
Telephone
+44 1214483030
Country
United Kingdom
NUTS code
- UKG3 - West Midlands
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £130,000
Section six. Complementary information
six.3) Additional information
(SC Ref:725822)
six.4) Procedures for review
six.4.1) Review body
Glasgow Sheriff Court
1 Carlton Place
Glasgow
G5 9DA
Country
United Kingdom