Section one: Contracting authority
one.1) Name and addresses
NHS South Yorkshire Integrated Care Board
197 Eyre Street
Sheffield
S1 3FG
Contact
Procurement dep[artment
Country
United Kingdom
Region code
UKE32 - Sheffield
Internet address(es)
Main address
https://www.southyorkshire.icb.nhs.uk/
Buyer's address
https://www.southyorkshire.icb.nhs.uk/
one.3) Communication
Additional information can be obtained from the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://health-family.force.com/s/Welcome
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
NHS SY ICB - Crisis Text Line Service
Reference number
SYICB/ICS/NS/25/72
two.1.2) Main CPV code
- 85312500 - Rehabilitation services
two.1.3) Type of contract
Services
two.1.4) Short description
A high quality Crisis Text Service will provide timely, accessible, and effective support including a range of interventions tailored to meet the diverse needs of service users including:
• Providing a clinically led service with Mental Health Practitioners undertaking the text based conversations.
• Providing a service that caters to individuals across all age groups, ensuring that no one is excluded from accessing support.
• Recognising that crisis can occur at any time and to anyone thus ensuring that the crisis text service operates 24/7, 365 days a year.
• Offering the following range of support interventions to address the diverse needs of service users: Text based crisis intervention, emotional support, referrals to appropriate services, safety planning and risk formulation.
• Ensuring appropriately qualified Mental Health Practitioners undertake comprehensive training that covers essential topics such as active listening, de-escalation techniques, suicide risk formulation, risk assessment and safety planning across all ages.
• Ensuring clinical supervision and support for staff
• Mental Health Practitioners completing training that addresses the diverse needs of all age groups and populations to ensure that all individuals receive culturally sensitive and inclusive support that meets their unique needs.
• Integration with NHS 111 – Mental Health Option and signposting to local crisis services across South Yorkshire.
• Providing South Yorkshire Integrated Care Board with quarterly Service Quality Performance Reports which detail the number of texters and conversations, escalations, day of the week, time of the day, topic of conversations, demographic breakdowns, and user satisfaction.
• Providing ongoing support from a Partnership Manager, including marketing resources, quarterly review meetings, check-in calls, email support, contract review meeting and responses within 24 hours.
• Being committed to working collaboratively with SYICB and other local partners to introduce more efficient and innovative ways of working.
• Supporting with insight for local and targeted promotion across South Yorkshire.
• Considering local feedback for service improvements.
two.1.5) Estimated total value
Value excluding VAT: £765,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKE3 - South Yorkshire
Main site or place of performance
South Yorkshire
two.2.4) Description of the procurement
A high quality Crisis Text Service will provide timely, accessible, and effective support including a range of interventions tailored to meet the diverse needs of service users including:
• Providing a clinically led service with Mental Health Practitioners undertaking the text based conversations.
• Providing a service that caters to individuals across all age groups, ensuring that no one is excluded from accessing support.
• Recognising that crisis can occur at any time and to anyone thus ensuring that the crisis text service operates 24/7, 365 days a year.
• Offering the following range of support interventions to address the diverse needs of service users: Text based crisis intervention, emotional support, referrals to appropriate services, safety planning and risk formulation.
• Ensuring appropriately qualified Mental Health Practitioners undertake comprehensive training that covers essential topics such as active listening, de-escalation techniques, suicide risk formulation, risk assessment and safety planning across all ages.
• Ensuring clinical supervision and support for staff
• Mental Health Practitioners completing training that addresses the diverse needs of all age groups and populations to ensure that all individuals receive culturally sensitive and inclusive support that meets their unique needs.
• Integration with NHS 111 – Mental Health Option and signposting to local crisis services across South Yorkshire.
• Providing South Yorkshire Integrated Care Board with quarterly Service Quality Performance Reports which detail the number of texters and conversations, escalations, day of the week, time of the day, topic of conversations, demographic breakdowns, and user satisfaction.
• Providing ongoing support from a Partnership Manager, including marketing resources, quarterly review meetings, check-in calls, email support, contract review meeting and responses within 24 hours.
• Being committed to working collaboratively with SYICB and other local partners to introduce more efficient and innovative ways of working.
• Supporting with insight for local and targeted promotion across South Yorkshire.
• Considering local feedback for service improvements.
two.2.14) Additional information
Please note that the estimated cost detailed in II.1.5.1 is based on a 5 year contract period.
two.3) Estimated date of publication of contract notice
25 February 2025
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section six. Complementary information
six.3) Additional information
This is a Provider Selection Regime (PSR) intended approach notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.
The award decision makers were the ICB Formal Executive Group.
There were no conflicts of interest declared.
The intention is to award a contract using the most suitable provider process.