Scope
Reference
CCHA-(2026-2027)-002
Description
The contract will cover the provision of handling incoming calls during hours outside of CCHA's normal service commencing on 01.04.26 for the length of 12 months.
Budget range of £13,000 - £16,000 excl. VAT.
Total value (estimated)
- £16,000 excluding VAT
- £19,200 including VAT
Below the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2027
- 1 year
Main procurement category
Services
CPV classifications
- 79342300 - Customer services
- 79512000 - Call centre
- 70333000 - Housing services
Contract locations
- UK - United Kingdom
Participation
Conditions of participation
Please complete the Request to Quote document and submit it via Sell2Wales on www.sell2wales.gov.wales.
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
17 February 2026, 5:00pm
Tender submission deadline
24 February 2026, 2:00pm
Submission address and any special instructions
To be submitted through Sell2Wales: www.sell2wales.gov.wales
Tenders may be submitted electronically
Yes
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Quality/Technical | Quality | 70.00% |
| Commercial | Cost | 30.00% |
Procedure
Procedure type
Below threshold - open competition
Documents
Associated tender documents
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=358850
CCHA General Terms and Conditions
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=358851
CCHA General Terms and Conditions Schedule 2 for Services
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=358852
CCHA Community Benefits Statement - Please read the document before answering the Social Value question.
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=358855
Request to Quote to be completed and submitted as part of your bid.
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=358857
Please read our Equal Opportunities, Diversity and Inclusion Policy as we want to award the contract to a bidder that has similar policies and values to CCHA.
Contracting authority
Cardiff Community Housing Association (CCHA)
- Public Procurement Organisation Number: PTQR-5447-WPQL
Tolven Court, Dowlais Road
Cardiff
CF24 5LQ
United Kingdom
Contact name: Monia Lisa Carvalho
Email: monia-lisa.carvalho@ccha.org.uk
Website: http://www.ccha.org.uk
Region: UKL22 - Cardiff and Vale of Glamorgan
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)
Devolved regulations that apply: Wales