Section one: Contracting authority
one.1) Name and addresses
NHS Cambridgeshire and Peterborough Integrated Care Board
Gemini House, Bartholomew's Walk, Cambridgeshire Business Park, Angel Drove
Ely
CB7 4EA
Contact
Hanna Chipchase
Country
United Kingdom
Region code
UKH12 - Cambridgeshire CC
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
East of England Crisis Text Support Service
two.1.2) Main CPV code
- 85100000 - Health services
two.1.3) Type of contract
Services
two.1.4) Short description
The East of England NHS Collaborative Procurement Hub (“EoECPH”), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the “Authority”) is intending to award a contract to a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.
The host Contracting Authority is Cambridgeshire & Peterborough Integrated Care Board (ICB).
The services to be provided under the Contract are for the benefit of all Integrated Care Boards and Integrated Care Systems within the East of England region:
• NHS CAMBRIDGESHIRE AND PETERBOROUGH (C&P)
• NHS NORFOLK AND WAVENEY (NWPC)
• NHS SUFFOLK AND NORTH EAST ESSEX (SNEE)
• NHS BEDFORDSHIRE, LUTON AND MILTON KEYNES (BLMK)
• NHS HERTFORDSHIRE AND WEST ESSEX (HWE)
• NHS MID AND SOUTH ESSEX (MSE)
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £2,108,800
two.2) Description
two.2.2) Additional CPV code(s)
- 85323000 - Community health services
two.2.3) Place of performance
NUTS codes
- UKH - East of England
Main site or place of performance
East of England Region
two.2.4) Description of the procurement
This notice is an intention to award a contract under the PSR competitive process.
The approximate lifetime value of the contract is £2,108,800 over the maximum 3 year contract duration (2+1 term).
The services are intended to be provided from 31/03/2026 until 30/03/2028, with an option to extend for a further 1 year period until 30/03/2029.
This is a new service for the East of England region. C&P ICB have an existing crisis text service provision, however this will be captured under this regional contract following this procurement process.
Description of Services
The East of England NHS Collaborative Procurement Hub (“EoECPH”), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the “Authority”) is intending to award a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.
The Crisis Text Service should provide urgent, confidential, and accessible support via text messaging for individuals of all ages experiencing a mental health crisis. This service aims to offer timely crisis text intervention, emotional support, and appropriate referrals to further care. It provides a support tool that can be seamlessly integrated into the NHS to address mental health crises effectively to ensure people do not fall between gaps across services.
two.2.5) Award criteria
Quality criterion - Name: Key Criteria / Weighting: 75
Price - Weighting: 25
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-056096
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
23 January 2026
five.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
NXG Enterprises
86-90 Paul Street, London, EC2A 4NE
London
EC2A 4NE
Telephone
+44 3332100949
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £2,400,000
Total value of the contract/lot: £2,108,800
Section six. Complementary information
six.3) Additional information
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by 6th February 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.
Written representations should be emailed to estates&digital@eoecph.nhs.uk.
The award decision-makers were as set out below:
• Bedfordshire, Luton and Milton Keynes Integrated Care Board (ICB)
Mental Health Programme Manager
Business & Transformation Manager for Milton Keynes Mental Health Services
• Cambridge and Peterborough Integrated Care Board (ICB)
Delivery Partner
• Hertfordshire and West Essex Integrated Care Board (ICB)
CYPMHS Senior Commissioning Manager
Senior Commissioning Manager
• Hertfordshire and West Essex Integrated Care System (ICS)
Deputy Head of Adult Mental Health
• Mid and South Essex Integrated Care System (ICS)
Lead for Mental Health (inc Learning Disability & Specialist Commissioning)
Quality Lead Nurse for Mental Health
• Norfolk and Suffolk NHS Foundation Trust
Social Worker & AMHP
Head of Crisis Improvement Programme
• Norfolk & Waveney Integrated Care Board (ICB)
Adult Mental Health Senior Collaborative Lead
CYP Senior Programme Manager – Urgent and Emergency Care and Eating Disorders
• NHS England – East of England
Mental Health Senior Programme Manager
Mental Health Programme Manager
Safeguarding Clinical Lead
• Suffolk and North East Essex Integrated Care Board (ICB)
Transformation Programme Manager – Mental Health & Dementia
No conflicts of interest were identified.
The weighting of the key criteria was decided by the region based on what was important to the successful delivery of the 24/7 crisis text service.
All submitted Tender responses were scored in accordance with the Evaluation Criteria set out within the Invitation to Tender (ITT) document.
NXG Enterprises achieved with the highest score and ranked in first place across both the key criteria and commercial criteria
NXG Enterprises consistently evidenced their ability to meet the requirements to a high standard across all sub-criteria. The response provided assurance that the bidder can deliver the technical and clinical requirements.
six.4) Procedures for review
six.4.1) Review body
NHS Litigation Authority
8th Floor, 10 South Colonnade, Canary Wharf
London
E14 4PU
Country
United Kingdom
Internet address
https://www.resolution.nhs.uk/
six.4.2) Body responsible for mediation procedures
NHS Litigation Authority
8th Floor, 10 South Colonnade, Canary Wharf
London
E14 4PU
Country
United Kingdom