Section one: Contracting authority
one.1) Name and addresses
Neath Port Talbot County Borough Council
Civic Centre
Port Talbot
SA13 1PJ
Contact
Wayne Thomas
Country
United Kingdom
NUTS code
UKL17 - Bridgend and Neath Port Talbot
Internet address(es)
Main address
Buyer's address
https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0274
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of a Call Monitoring Service and a Mobile Response Service in the Neath Port Talbot Unitary Authority Area
Reference number
CPU24-25-11
two.1.2) Main CPV code
- 85323000 - Community health services
two.1.3) Type of contract
Services
two.1.4) Short description
See description of procurement
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £836,000
two.2) Description
two.2.1) Title
Call Monitoring Service
Lot No
1
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
- 85323000 - Community health services
- 98000000 - Other community, social and personal services
- 75200000 - Provision of services to the community
two.2.3) Place of performance
NUTS codes
- UKL17 - Bridgend and Neath Port Talbot
two.2.4) Description of the procurement
Neath Port Talbot Council have made an award for the provision of a Community Call Monitoring Service for the unitary borough area of Neath Port Talbot (NPT). The service will play a key role in our continued approach of supporting greater independence, choice and control so people can live more independently for longer.
The service tendered is a county-wide Call Monitoring Service that aims to respond to alerts raised by around 2400 subscribers at contract start, with Lifeline or and/or other Technology Enabled Care equipment installed. This service will be complimentary by a new, county-wide Mobile Response Service (commissioned as a separate Lot) where both providers will need to seamlessly work together to offer an overall, responsive service to subscribers in Neath Port Talbot.
The Council has been informed there are no TUPE implications for this Lot.
The Service aims to help people to remain living independently in instances where, without additional wrap around support, they may require more intrusive support, such as residential care services.
Lifeline and TEC services can be used by any age group and we are particularly keen to promote the use for older people as part of an overall preventive ageing well approach, and/or targeted at individuals in the over 75 age group. However, TEC can be used by anyone who is vulnerable or at risk, whatever their age, who:
* is becoming increasingly frail
* is at risk of falling
* is struggling to cope at home, and may be regularly admitted to A&E/hospital
* needs support when dealing with risks in the home such as fire or flood
* has sensory or physical impairment
* has special needs such as learning difficulties
* has cognitive difficulties such as failing memory
* is an informal or formal carer
Lot 1 - Contract period will be for 4 years with the option to extend up to a further 24 mths subject to agreement and performance.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Mobile Response Service
Lot No
2
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
- 85323000 - Community health services
- 98000000 - Other community, social and personal services
- 75200000 - Provision of services to the community
two.2.3) Place of performance
NUTS codes
- UKL17 - Bridgend and Neath Port Talbot
two.2.4) Description of the procurement
Neath Port Talbot Council has been unable to make an award for this Lot until longer term collaborative funding is secured.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Form of procedure
Open procedure
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-034606
Section five. Award of contract
Lot No
1
Title
Call Monitoring Service
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
27 January 2025
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 2
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
five.2.3) Name and address of the contractor
Galw Gofal
Conwy County Council, Coed Pella
Colwyn Bay
LL297AZ
Country
United Kingdom
NUTS code
- UKL13 - Conwy and Denbighshire
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £836,000
Section five. Award of contract
Lot No
2
Title
Mobile Response Service
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)
Section six. Complementary information
six.3) Additional information
(WA Ref:148305)
six.4) Procedures for review
six.4.1) Review body
High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
Telephone
+44 2079477501
Country
United Kingdom