Scope
Reference
1055PCFIN
Description
Leicester City Council (LCC) is seeking a contract for the maintenance and provision of its payment services and income management software, as the current contract expires in 2026 with no further options for extension. The solution provided under this contract will facilitate payments through a variety of channels including online, face-to-face, and telephone payment methods. It will take customer balances from various source systems so that customers can pay accurate amounts due, and will send customer payments information to various source systems to ensure payments are accurately recorded. Reports created by the solution will enable business areas to keep track of payments where there is no source system, and allow interrogation of payments data to create strategic management information. In addition, it will export summary payments information to the main accounting system, currently Unit4 Business World, ensuring good accounting practices are maintained and VAT can be reported correctly. The solution must be cloud-hosted as it is an LCC ICT policy to remain with a cloud-hosted solutions wherever possible. On-premises solutions will not be considered at this time. The Council also requires the replacement or maintenance of the existing estate of 49 chip and PIN devices, which are P2PE Verifone P400+ devices. It is expected that the current devices can only be maintained by the incumbent provider. The associated payment service provider (PSP), merchant acquiring, and card authorisation services are also required.
Total value (estimated)
- £5,600,000 excluding VAT
- £6,720,000 including VAT
Contract dates (estimated)
- 1 July 2026 to 30 June 2028
- Possible extension to 30 June 2036
- 10 years
Main category
Goods
CPV classifications
- 48000000 - Software package and information systems
Contract locations
- UK - United Kingdom
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
13 February 2026
Procedure
Procedure type
Open procedure
Above or below total value threshold
Above or equal to threshold
Contracting authority
Leicester City Council
- Public Procurement Organisation Number: PXRT-5737-VBQD
City Hall
Leicester
LE1 1FZ
United Kingdom
Contact name: Pamela Chirara
Telephone: +44 1164543502
Email: pamela.chirara@leicester.gov.uk
Website: https://www.leicester.gov.uk
Region: UKF21 - Leicester
Organisation type: Public authority - sub-central government