Section one: Contracting entity
one.1) Name and addresses
AFFINITY WATER LIMITED
Tamblin Way
Hatfield
AL10 9EZ
Contact
Kate Solomon
kate.solomon@affinitywater.co.uk
Telephone
+44 7976599869
Country
United Kingdom
NUTS code
UKH - East of England
Internet address(es)
Main address
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
https://in-tendhost.co.uk/affinitywater/aspx/Home
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://in-tendhost.co.uk/affinitywater/aspx/Home
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Water Meter Reading and Associated Services
Reference number
C-03624
two.1.2) Main CPV code
- 65500000 - Meter reading service
two.1.3) Type of contract
Services
two.1.4) Short description
Water meter reading services including the reading of AMR meters, manual meters external to customers premises and internal meter readings.
two.1.5) Estimated total value
Value excluding VAT: £1,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKH - East of England
- UKJ - South East (England)
two.2.4) Description of the procurement
1.1. The Company requires the Supplier to undertaken meter reading for the Company's customers with the aim of minimising estimated readings.
1.2. The Company's objectives of providing an effective meter reading service are:
1.2.1. To provide accurate billing data to the Company's customers
1.2.2. To aid the Company in the reduction of complaints and customer contact
1.2.3. To improve customer perception
1.2.4. To increase receipt of positive customer feedback
1.2.5. To improve the Company's Customer Satisfaction score (CSAT) as further described in Appendix 3
1.3. The Services include:
1.3.1. The reading of AMR meters; manual meters external to the Company's customer and manual meters in the Company customer's premises;
1.3.2. ensuring that meters are read accurately and are checked for accuracy prior to the reads being returned to the Company;
1.3.3. the process of check reading meters previously read by the Supplier's own workforce;
1.3.4. Half yearly meter for household (HH) and non-housefold (NHH) in the Company's Central region, including AMR and manual meters;
1.3.5. Ad-hoc meter readings;
1.3.6. Compliance with or betterment of the Company's redetermined meter reading schedule and billing schedule;
1.3.7. Additional half yearly reads on AMR meter only for the Company's Per Capital Consumption (PCC) trial;
[Optional services - to be determined after tender stage of the tender process.]
1.3.8. Monthly meter reads for HH and NHH meters in the Company's Central region, including AMR and manual meters;
1.3.9. A mixture of monthly and half yearly reading schedules for the Company's South East and East regions for HH and NHH;
1.3.10. Quarterly reading of those meters installed under the Company's Universal Metering Programme, which are 100% AMR meters in the Company's Central region.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
Options to extend up to 5 years
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: Yes
Description of options
Options described above.
Option to extend up to 5 years
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
7 May 2021
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
Affinity Water Limited
Hatfield
Country
United Kingdom