Scope
Reference
PRO004741
Description
Service Requirement - Debt Collection (Household only).
The scope is for Debt Collection services for United Utilities Household Customers. Debt Collection Agencies play a part in the strategy of recovering debt in at various stages within the collections processes.
Debt Collection activities at United Utilities include:
- Recovery of live debt on existing customer base.
- Trace and Collect on Leaver Debts.
- Field visits for various campaign activity.
- Campaign Activity for earlier collections.
- Specialist activities e.g. Probate.
Commercial tool
Establishes a framework
Contract dates (estimated)
- 1 December 2026 to 30 November 2029
- 3 years
Main procurement category
Services
CPV classifications
- 79940000 - Collection agency services
Contract locations
- UKD - North West (England)
Submission
Publication date of tender notice (estimated)
28 January 2026
Enquiry deadline
3 February 2026, 2:00pm
Submission type
Tenders
Tender submission deadline
10 February 2026, 2:00pm
Submission address and any special instructions
United Utilities is seeking to gather information from suppliers with a capability to provide the services either in part or in whole. If you have experience in this area, please could you provide at a minimum the following information and submit to Charlotte.whelan@uuplc.co.uk:
• Company Name.
• Contact details, including locations, telephone number, email address, main point of contact and position in the company.
• Completion of the matrix (spreadsheet) to identify what service/s you can offer.
• Details of your company's core/specialist skills
• Case studies from any similar debt collection contracts that your company has completed within a regulated environment in the last 2 years.
• A response to this PPN does not guarantee any invitation to participate in any future procurement process that United Utilities may conduct. Applicants will be required to participate in a pre-qualification process.
Languages that may be used for submission
English
Award decision date (estimated)
10 November 2026
Procedure
Procedure type
Competitive flexible procedure
Special regime
Utilities
Reduced tendering period
Yes
Negotiated tendering period - utilities contract or not central government - no minimum
Documents
Associated tender documents
Debt collection matrix.xlsx
The purpose of this PPN is to understand the capability and capacity of the Debt Collection Services market. This information will then be used to help determine United Utilities overall approach and any future strategy in relation to Debt Collection Services.
Interested parties are requested to provide information on how your Company could provide part or all of the services required by completing the matrix attached.
(The scope of this requirement may include but is not limited to the attached matrix:)
Contracting authority
UNITED UTILITIES WATER LIMITED
- Companies House: 02366678
- Public Procurement Organisation Number: PVVB-5589-BWHX
Haweswater House, Lingley Green Avenue
Great Sankey
WA5 3LP
United Kingdom
Email: charlotte.whelan@uuplc.co.uk
Region: UKD61 - Warrington
Organisation type: Private utility