Section one: Contracting authority
one.1) Name and addresses
HAMPSHIRE COUNTY COUNCIL
The Castle
WINCHESTER
SO238ZB
county.supplies.buying@hants.gov.uk
Country
United Kingdom
NUTS code
UKJ3 - Hampshire and Isle of Wight
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://in-tendhost.co.uk/hampshire/aspx/Home
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://in-tendhost.co.uk/hampshire/aspx/Home
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
eCommerce System for Hampshire County Council's County Supplies Business
Reference number
CC16425
two.1.2) Main CPV code
- 72212100 - Industry specific software development services
two.1.3) Type of contract
Services
two.1.4) Short description
County Supplies, a commercial arm of Hampshire County Council (The Authority, or HCC), is seeking to procure for itself a Contract for an eCommerce IT solution to be hosted in the cloud by the Supplier or its sub-contractor. The solution will support the effective and efficient management of eCommerce and other online services to County Supplies customers.
Hampshire County Council invites applications from suitably experienced organisations who wish to be considered for selection to tender for the opportunity. The contract will commence on 15.9.2021 for a period of 5 years (with the option to extend for a further 3 years). Interested parties should register their interest in the project via the In Tend website https://in-tendhost.co.uk/hampshire.
Tenderers are required to complete and submit the stage 1 tender return documents together with any supporting information requested by 14.00 on 7.5.2021.
Stage 2 will commence on 24.5.2021, with the deadline for stage 2 submission being 14.00 on 25.6.2021.
two.1.5) Estimated total value
Value excluding VAT: £379,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKJ3 - Hampshire and Isle of Wight
two.2.4) Description of the procurement
The eCommerce solution must include:
Intuitive customer-facing, desktop user-focused but mobile-responsive website to enable the selling of County Supplies products
Information architecture, navigation, product categorisation, browsing and internal search capabilities to help the customer find the products they need quickly
Sign-posting and calls to action to help the customer find the web page, feature, journey or outcome they require
Intuitive customer journeys to support customer registration, product discovery, ordering, payments, self-service account management and customer support
Mature and widely adopted Content Management System to enable the rapid publishing and ongoing management of product and service-related content and product pages by business users
Ability to create and manage multiple, customer-specific product catalogues with rules to determine which products are visible to specific customers
Creation and management of multiple product catalogues for both County Supplies warehouse stock and contracted direct supplier and mixed basket functionality
Order management capabilities allowing customer services agents to view customer orders to assist in resolving customer issues and queries
Trading reporting capabilities for key metrics such as customer volume and sales volume and value
Analytics of customer behaviour and the tracking of the effectiveness of customer journeys
Integration with HCC's SAP ECC (ERP Central Component) system to enable customer record upload to eCommerce system, order downloads to SAP, order statuses from SAP, external customer invoicing and income recognition for debit/credit card payments at Point of Sale
SAP 'punchout' integration with the eCommerce system, allowing internal customers to start their purchasing journey in HCC SAP, punchout to eCommerce system and return order details to SAP for order completion
Oracle Fusion 'punchout' integration with the eCommerce system, allowing a key County Supplies customer to order products directly from their Oracle ERP system
Integration with either Worldpay using HCC's existing merchant account or via GOV.UK PAY using HCC's existing Stripe merchant account to enable credit and debit card payments (payment solution to be confirmed at a later date)
Enabling HCC/County Supplies staff and customers access to the system at the appropriate level, according to the roles they have in the overall operation
A platform that in the future can support multiple eCommerce websites and associated content management systems concurrently
Strong access controls and data security, complying with the General Data Protection Regulation and Data Protection Act 2018 (GDPR)
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £379,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
96
This contract is subject to renewal
No
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged minimum number: 5
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
7 May 2021
Local time
2:00pm
four.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
24 May 2021
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.4) Procedures for review
six.4.1) Review body
Hampshire County Council
The Castle
Winchester
SO238UJ
Country
United Kingdom