Section one: Contracting authority
one.1) Name and addresses
Care Quality Commission
Citygate, Gallowgate
Newcastle upon Tyne
NE1 4PA
Contact
Commercial and Contracts Team
commericalcontracts@cqc.org.uk
Country
United Kingdom
Region code
UK - United Kingdom
NHS Organisation Data Service
8HN02
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://health-family.force.com/s/Welcome
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Experts by Experience
Reference number
CQC EPS 102
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
The Care Quality Commission (CQC) is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. We monitor, inspect and regulate services and publish what we find. Where we find poor care, we will use our powers to take action.
CQC has a legal duty under the Health and Social Care Act to involve people in the way it works. The Health and Social Care Act 2008, specifies that CQC can 'arrange for any of its functions to be exercised by, or with the assistance of, service users and carers'.
The Experts by Experience contracts are key mechanisms used by CQC to achieve this.
Lot 1 CQC Experts by Experience Services: this lot is for support to regulatory activity conducted by subject matter experts with lived experience of specific healthcare or social care needs.
Lot 2 CQC Public Engagement Network: this lot is for developing and maintaining and expanding the public engagement network and organising related events.
CQC is conducting this procurement using the Restricted Procedure under the Public Contracts Regulations 2015. This is a two-stage process. Suppliers must submit a completed Supplier Selection Questionnaire (SQ) and supporting documents by 3 April 2025 at 12:00 noon.
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
CQC Experts by Experience Services
Lot No
1
two.2.2) Additional CPV code(s)
- 79400000 - Business and management consultancy and related services
- 79620000 - Supply services of personnel including temporary staff
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
two.2.4) Description of the procurement
The provision of trained members of the public, known as Experts by Experience (ExEs), to support our assessments of regulated health and care services and our understanding of the quality of care across regulated services in England.
The CQC Experts by Experience Services support the delivery of a programme of work referred to as the CQC Experts by Experience (ExE) programme. The ExE programme is founded on the fundamental principle of helping people who use services to make their voices, views and experiences heard. The programme delivers evidence and insight to CQC through regulatory and engagement activities.
Experts by Experience have current or recent (within the past 8 years, or within 4 years for maternity services) lived experience of using, or being a family carer for someone who uses, the services we regulate. Experts by Experience help us gather the evidence that we use to make judgements about the quality of care.
People often find it easier to speak to someone who has a similar lived experience to themselves. Experts by Experience gather evidence by having meaningful conversations with people using services, as well as friends and families. They will also make and record other observations while taking part in our assessments of services.
Experts by Experience Services also support other CQC activities such as policy and guidance development, co design and co production and consultations.
The Contractor will need to provide Experts by Experience support in three key areas:
- inspection - support to site visits and telephone calls,
- monitor and insight - support gathering local and national information from the public. This will include special reviews and investigations as well as work raising public awareness of CQC,
- co-production - support to policy and guidance development and delivery of CQC staff training.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £8,333,333.33
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.14) Additional information
Further details of the Deliverables for Lot 1 are detailed in the procurement documents.
two.2) Description
two.2.1) Title
CQC Public Engagement Network
Lot No
2
two.2.2) Additional CPV code(s)
- 79400000 - Business and management consultancy and related services
- 79620000 - Supply services of personnel including temporary staff
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
two.2.4) Description of the procurement
Provision of CQC Public Engagement Network (PEN) to develop, maintain and deliver engagement services with people from seldom heard communities, people with protected characteristics, and people made vulnerable by their circumstances.
The CQC Public Engagement Network is a managed network of community groups across England made up of local and national groups, including charities and other organisations who represent and support people from a diverse range of communities, people at risk of facing health inequalities, and people with protected characteristics.
The purpose of the CQC Public Engagement Network is:
- to develop a programme of community engagement across England and to become an important mechanism in helping CQC ensure that local health and care services meet the needs and preferences of the communities they serve.
- to gather and understand experiences of care from those most likely to experience poorer health and care outcomes and to amplify the voices of people and communities across the health and care landscape.
- to increase the volume and range of feedback CQC receives from specific targeted groups across England.
- to provide CQC with opportunities to hear from, and engage with, groups and the individuals they represent, on both a local and national scale.
The CQC Public Engagement Network contributes to our assessments and the design and ongoing development of the way we regulate, providing insight and intelligence about experiences of care, from:
- people from seldom heard communities,
- people with protected characteristics,
- people made vulnerable by their circumstances.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £1,666,666.67
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.14) Additional information
Further details of the Deliverables for Lot 2 are detailed in the procurement documents.
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
Conditions for participation as stated in the Standard Selection Questionnaire (SQ)
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
3 April 2025
Local time
12:00pm
four.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
6 May 2025
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 12 (from the date stated for receipt of tender)
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
six.3) Additional information
Should potential suppliers have any queries, or having problems using the portal, they should contact Helpdesk at:
Phone: 0800 098 8201
Previous publication concerning this procedure:
FTS Notice number: 2024/S 000-041528
six.4) Procedures for review
six.4.1) Review body
High Court (Technology and Construction Court)
Rolls Building, Fetter Lane
London
EC4A 1NL
Country
United Kingdom