Section one: Contracting authority/entity
one.1) Name and addresses
The Minister for the Cabinet Office acting through Crown Commercial Service
The Capital Building, Old Hall Street
Liverpool
L3 9PP
supplier@crowncommercial.gov.uk
Telephone
+44 3150103503
Country
United Kingdom
NUTS code
UK - UNITED KINGDOM
Internet address(es)
Main address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Contact Centres and Business Services
Reference number
RM6181
two.1.2) Main CPV code
- 75100000 - Administration services
two.1.3) Type of contract
Services
two.1.4) Short description
Crown Commercial Service (CCS) intends to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies.
The framework will have 2 lots:
Lot 1 Contact Centres – for the provision of contact centres servicing citizen and industry engagement with the public sector.
Lot 2 Business Services – for the provision of financial accounting, HR, payroll, and source-to-pay business services.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2021/S 000-006901
Section seven. Changes
seven.1.2) Text to be corrected in the original notice
Section number
IV.2.2
Instead of
Date
4 May 2021
Local time
3:00pm
Read
Date
10 May 2021
Local time
3:00pm
Section number
IV.2.7
Instead of
Date
4 May 2021
Local time
3:01pm
Read
Date
10 May 2021
Local time
3:01pm