Section one: Contracting authority
one.1) Name and addresses
Places for People
4 The Pavilions, Port Way, Preston
Preston
PR2 2YB
Contact
Lisa Gallacher
lisa.gallacher@placesforpeople.co.uk
Telephone
+44 1772897200
Country
United Kingdom
Region code
UK - United Kingdom
National registration number
3777037
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.delta-esourcing.com/tenders/UK-UK-Preston:-Research-consultancy-services./HG6B8F2Q59
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Customer Insight Panel Community Partner
two.1.2) Main CPV code
- 73210000 - Research consultancy services
two.1.3) Type of contract
Services
two.1.4) Short description
Places for People are seeking to appoint a partner to develop and deliver a Customer Panel Community.
We are seeking a partner who can offer one holistic function which can grow to incorporate all Places for People group functions and any future growth.
The provider must meet current and future regulatory, compliance and governance standards.
The development of the platform will enable us to innovate, measure and evaluate all activity through the lens of diverse customer groups to inform evidence-based decision making across the business.
Places for People are seeking to establish a strong dialogue with customers embed our customer segmentation model, ensuring evidenced representation and inclusion.
two.1.5) Estimated total value
Value excluding VAT: £450,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
UNITED KINGDOM
two.2.4) Description of the procurement
Places for People are seeking to appoint a partner to develop and deliver a Customer Panel Community.
We are seeking a partner who can offer one holistic function which can grow to incorporate all Places for People group functions and any future growth.
The provider must meet current and future regulatory, compliance and governance standards.
The development of the platform will enable us to innovate, measure and evaluate all activity through the lens of diverse customer groups to inform evidence-based decision making across the business.
Places for People are seeking to establish a strong dialogue with customers embed our customer segmentation model, ensuring evidenced representation and inclusion.
Background
An effective insight team can help drive performance by ensuring that decisions are based on good understanding of customers’ current, emergent and latent needs, and checking that customers’ reasonable expectations are being met.
The best insight teams are rigorous and objective and use both digital and traditional market research techniques. Delivery needs to keep its focus relevant to the business agenda and actively communicate results and implications to those developing and executing strategy.
Review of the current capability has identified:
Activity and data is sitting in silos which reduces the impact on the business.
Current activity is passive and distanced from core operational teams. Strong internal relationships across the business and having a clear business partnering model in place is crucial in building credibility and value.
Research and/or engagement is often delivered for singular purpose with little wider learning and connectivity – we need to step up and proactively drive the conversation with the rest of the organisation.
The most powerful insight nearly always comes from collaboration across sources (data and qualitative methods). The current delivery doesn’t allow for this to happen and we also don’t have an adequate skill set to deliver qualitative information.
We need strategic, commercial thinking that can impact at the highest levels.
We need to move away from ‘rear view mirror’ led work to delivering information in real time and looking to lead, predict and influence the future.
We need to proactively drive the customer agenda across the organisation, rather than only responding to briefs and relying on basic reports and analysis.
We need to embed our existing Customer knowledge, particularly our segmentation to ensure all Customer needs are considered in decision making.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 80
Cost criterion - Name: Pricing / Weighting: 20
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/HG6B8F2Q59
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
three.2) Conditions related to the contract
three.2.1) Information about a particular profession
Execution of the service is reserved to a particular profession
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
28 March 2025
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
28 March 2025
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Preston:-Research-consultancy-services./HG6B8F2Q59
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/HG6B8F2Q59
GO Reference: GO-2025221-PRO-29524239
six.4) Procedures for review
six.4.1) Review body
High Court of England and Wales
Strand
London
WC2A 2LL
Telephone
+44 2079476000
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
Royal Courts of Justice
Strand
London
WC2A 2LL
Telephone
+44 2079476000
Country
United Kingdom
six.4.4) Service from which information about the review procedure may be obtained
Crown Commercial Services
1 Horse Guards Road
London
SW1A 2HQ
Country
United Kingdom