Section one: Contracting authority
one.1) Name and addresses
Blackpool Coastal Housing
17-19 Abingdon Street
Blackpool
FY1 1DG
Contact
Mrs Sarah Gordon
Telephone
+44 1253478373
Country
United Kingdom
Region code
UKD42 - Blackpool
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Other type
Housing
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Blackpool Coastal Housing (BCH) Customer Care (Security) Services within the Resettlement Service
Reference number
DN646756
two.1.2) Main CPV code
- 79715000 - Patrol services
two.1.3) Type of contract
Services
two.1.4) Short description
This contract is not a security contract, it has a much wider scope. The Service Provider providing the customer care service must have experience with dealing with vulnerable adults, families and young people with multi disadvantage and complex needs. They must have experience, competence and abilities to manage situations that may be sensitive and challenging. The Service Provider must provide officers that are able to respond to the needs of the services detailed in the specification and have the skills to communicate effectively, defuse situations and manage emergency situations swiftly and confidently. The Service Provider must be able to provide additional onsite support to officers within the appropriate timescales.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Lowest offer: £400,000 / Highest offer: £500,000 taken into consideration
two.2) Description
two.2.2) Additional CPV code(s)
- 79713000 - Guard services
- 79342320 - Customer-care services
two.2.3) Place of performance
NUTS codes
- UKD42 - Blackpool
two.2.4) Description of the procurement
This contract is not a security contract, it has a much wider scope. The Service Provider providing the customer care service must have experience with dealing with vulnerable adults, families and young people with multi disadvantage and complex needs. They must have experience, competence and abilities to manage situations that may be sensitive and challenging. The Service Provider must provide officers that are able to respond to the needs of the services detailed in the specification and have the skills to communicate effectively, defuse situations and manage emergency situations swiftly and confidently. The Service Provider must be able to provide additional onsite support to officers within the appropriate timescales.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 30
Quality criterion - Name: Social Value / Weighting: 20
Quality criterion - Name: Interview / Weighting: 15
Price - Weighting: 35
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-034784
Section five. Award of contract
Title
Blackpool Coastal Housing (BCH) Customer Care (Security) Services within the Resettlement Service
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
8 March 2023
five.2.2) Information about tenders
Number of tenders received: 10
Number of tenders received from SMEs: 7
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 10
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Secure FM
London
Country
United Kingdom
NUTS code
- UKD42 - Blackpool
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £400,000 / Highest offer: £500,000 taken into consideration
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
High Court Justice England & Wales
London
Country
United Kingdom