Section one: Contracting entity
one.1) Name and addresses
Peel Ports Investments Limited
Maritime Centre
Liverpool
L21 1LA
Contact
Melissa Rimmer
Telephone
+44 01519496078
Country
United Kingdom
Region code
UK - United Kingdom
National registration number
5433920
Internet address(es)
Main address
Buyer's address
https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/91299
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.6) Main activity
Port-related activities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
SAP Technical Support
Reference number
PPIL/C0132/SAP Technical Support
two.1.2) Main CPV code
- 72261000 - Software support services
two.1.3) Type of contract
Services
two.1.4) Short description
Peel Ports owns and operates six of the UK’s most important ports (Port of Liverpool,
Heysham Port, Manchester Ship Canal, Medway (Chatham, Sheerness), Clydeport
(Greenock, Hunterston, Ardrossan) and Great Yarmouth). It also operates a
container terminal in Dublin. In support of it’s operations, Peel Ports uses a range of
SAP environments to manage it’s enterprise, all of which require support.
As such, Peel Ports are currently undertaking research into the capabilities of the
market to provide SAP Managed Services and Application Support.
Peel Ports would like to engage with companies who are able to provide support
for all SAP modules.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72220000 - Systems and technical consultancy services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
Port of Liverpool
two.2.4) Description of the procurement
The service requirements consist of;
• Managed services to maintain technical environment to ensure availability within BAU
• Application support, ticketing and maintenance services
• Infrastructure management services for Microsoft Azure hosting services
• VAR delivered support
• SAP Ariba (SNAP, Supplier Portal)
• SuccessFactors (EC, Recruitment, ECP, Performance & Goals, Time & Attendance, LMS, Onboarding, Succession)
• Concur (Travel & Expenses)
• CX (CRM & Case Management – Segmentation to Lead / Lead to Quote / Quote to Contract)
• SCP (Customer Payment Portal)
• BW4/HANA (Data Warehouse)
• S/4 Hana
• Core Finance (GL Accounting, AR, AP, Asset Accounting, Cash Management, Financial Closing Cockpit, ACR, ICMR)
• Project and Portfolio Management (PPM), Cost & Project Accounting (PS)
Billing (SD)
• Real Estate (REFX)
• GRC (EAM, ARA)
• Enterprise Asset Management (EAM) – Work Management / Reactive Maintenance / Planned Maintenance
• Environmental Health & Safety (EHS)
• Purchasing (OpenText VIM)
• Inventory Management (IM) / Stock Replenishment (MM) / EWM
• Business Plan & Consolidation (BPC)
• Document Management
• Management of SAP Licensing (Ariba, SaaS, SAP Cloud, Concur)
two.3) Estimated date of publication of contract notice
10 April 2023
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section six. Complementary information
six.3) Additional information
If you have experience in this area, please provide as a minimum the following information and submit to the Peel Ports Sourcing Team mailbox: sourcing@peelports.com
• Company Name
• Contact details, including location telephone and e-mail address, main point of contact and
position in Company
• A short description (1-2 paragraphs) of your Company’s capabilities in this area
The deadline response date is 10:00 on 22nd March 2023 and the procurement event, which will include the full suite of tender documents, will be published April 2023.