Section one: Contracting authority
one.1) Name and addresses
Royal Borough of Kensington and Chelsea
The Town Hall, Hornton Street
London
W8 7NX
Contact
Strategic Procurement
Telephone
+44 02073613000
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Contract Award- Provision and management of IT service desk
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
The provision and management of the IT service desk
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £1,558,000
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
UNITED KINGDOM
two.2.4) Description of the procurement
Direct award via CCS -Technology Services 3 Framework RM6100, Lot 3B Operational Services - Operational Management
two.2.5) Award criteria
Quality criterion - Name: Service Delivery Management / Weighting: 50%
Quality criterion - Name: Service Delivery Management / Weighting: 25
Cost criterion - Name: Price / Weighting: 50%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
Direct award via the Crown Commercial Services Technology Services 3 Framework RM6100, Lot 3B Operational Services - Operational Management
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
23 October 2025
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Agilisys Ltd
Scale Space, Imperial College White City Campus, 58 Wood Lane
London
W12 7RZ
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
04327369
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £1,558,000
Total value of the contract/lot: £1,558,000
Section six. Complementary information
six.3) Additional information
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1009284754 GO Reference: GO-2026126-PRO-34374597
six.4) Procedures for review
six.4.1) Review body
Public Procurement Review Service
70 Whitehall
London
SW1A 2AS
Country
United Kingdom
Internet address
www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit