Section one: Contracting authority
one.1) Name and addresses
Coventry City Council
Council House,Earl Street
COVENTRY
CV15RR
Contact
Procurement Services
procurement.services@coventry.gov.uk
Telephone
+44 2476831163
Country
United Kingdom
Region code
UKG33 - Coventry
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
COV - Revenues & Benefits Remote Processing
Reference number
COV-15098
two.1.2) Main CPV code
- 75310000 - Benefit services
two.1.3) Type of contract
Services
two.1.4) Short description
Coventry City Council has an internal service and resource to manage Revenue and Benefits related workload relating to the Council. This includes but is not limited to the processing of
Council tax / welfare benefits as well as providing advice, reviewing appeals, administration on payees/claimant accounts etc. The workload for the service can rise and fall throughout
the year as well as being impacted by Government policy etc. The workload needs to be maintained at all times.
At times workload can exceed the capacity of our internal resource (due to rises/additions in workload / sickness / staff turnover etc) and so the Council requires a contract for an
external, on-demand remote processing service for Revenues and Benefits. The awarded contract will appoint a sole supplier that the Council will instruct to complete Revenue and Benefits workload on behalf of the Council as and when needed. The contract will offer no commitment to any level of spend and the Council reserves the right not to use the contract if it is not required.
Please note - this ITT was previously published but was withdrawn (Find a Tender notice reference: 2022/S 000-029687) and was re-issued with some amendments to the ITT documentation.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £2,200,000
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKG33 - Coventry
two.2.4) Description of the procurement
Coventry City Council has an internal service and resource to manage Revenue and Benefits related workload relating to the Council. This includes but is not limited to the processing of
Council tax / welfare benefits as well as providing advice, reviewing appeals, administration on payees/claimant accounts etc. The workload for the service can rise and fall throughout
the year as well as being impacted by Government policy etc. The workload needs to be maintained at all times.
At times workload can exceed the capacity of our internal resource (due to rises/additions in workload / sickness / staff turnover etc) and so the Council requires a contract for an external, on-demand remote processing service for Revenues and Benefits. The awarded contract will appoint a sole supplier that the Council will instruct to complete Revenue and Benefits workload on behalf of the Council as and when needed. The contract will offer no commitment to any level of spend and the Council reserves the right not to use the contract if it is not required.
Please note - the ITT was previously published but was withdrawn and was reissued with some amendments to the ITT documentation
two.2.5) Award criteria
Quality criterion - Name: Qualitative Questions / Weighting: 50
Price - Weighting: 50
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-035302
Section five. Award of contract
Contract No
COV-15098
Title
COV - Revenues & Benefits Remote Processing
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
10 February 2013
five.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 0
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
NEC Software Solutions UK Ltd
Hemel Hempstead
HP2 7DX
procurement.services@coventry.gov.uk
Country
United Kingdom
NUTS code
- UKH23 - Hertfordshire
Companies House
00968498
Internet address
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £2,200,000
Total value of the contract/lot: £2,200,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Coventry City Council Legal Services
Coventry
Country
United Kingdom