Section one: Contracting entity
one.1) Name and addresses
NI Water and its subsidiaries
Westland House
Belfast
BT14 6TE
Contact
sourcingniwater.com
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
https://etendersni.gov.uk/epps
Buyer's address
https://etendersni.gov.uk/epps
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
CfT - C1110 Customer Billing and Contact (CBC) Renewal and Implementation Programme
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
NI Water is seeking, through a single procurement process, to award to a prime delivery partner to provide and support Customer contact, billing, collection and channel services and solutions for NI Water.
two.1.5) Estimated total value
Value excluding VAT: £55,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72200000 - Software programming and consultancy services
- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services
- 72260000 - Software-related services
- 72230000 - Custom software development services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
- UKN - Northern Ireland
two.2.4) Description of the procurement
NI Water is seeking, through a single procurement process, to award to a prime delivery partner to provide and support Customer contact, billing, collection and channel services and solutions for NI Water.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £55,000,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
84
This contract is subject to renewal
Yes
Description of renewals
The initial period of this contract is 7 years with the option to extend for a total of 3 years, therefore the renewal is expected within 7-10 years.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The initial period of this contract is 7 years with the option to extend for a total of 3 years, therefore the renewal is expected within 7-10 years.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-031454
four.2.2) Time limit for receipt of tenders or requests to participate
Date
22 April 2022
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until: 19 October 2022
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
Estimated timing for further notices to be published: The initial period of this contract is 7 years with the option to extend for a total of 3 years, therefore the renewal is expected within 7-10 years.
six.4) Procedures for review
six.4.1) Review body
NI Water
Belfast
Country
United Kingdom