Section one: Contracting authority/entity
one.1) Name and addresses
LONDON COUNCILS
12 Arthur Street
LONDON
EC4R 9AB
Contact
Kalpini Dave
Kalpini.Dave@londoncouncils.gov.uk
Telephone
+44 2034517
Country
United Kingdom
Region code
UKI44 - Lewisham and Southwark
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
https://www.londoncouncils.gov.uk/
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
Other activity
Local Authority Joint Committee
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
VEAT Notice: NEC Managed ICT & Back Office Services For Parking & Other Appeal Services
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
NEC Managed ICT & Back Office Services For Parking & Other Appeal Services
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £7,000,000
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
ICT & Back Office Managed Service for Appeal Services
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
his VEAT notification is to notify the market that London Councils is intending to contract with NEC Software Solutions UK Ltd for a 5 year term for ICT & Back Office Managed Service. The contract is not to procure a new system, but to contract with NEC to continue to provide the existing solution. The existing system was purchased in 2014.
The protection of exclusive rights, including intellectual property rights Regulation 32(2)(b)(iii).
NEC own the IPR rights to the software in the existing solution, and do not allow other 3rd parties to access source code and therefore another provider would be unable to provide a support and maintenance service for the existing solution. To move the existing solution to another provider would not be possible, and would necessitate an overhaul of all of the integrated systems and a new solution to be designed which would make it cost-prohibitive.
Competition is absent for technical reasons (Regulation 32(2)(b)(ii)).
There is a complex integration in place between the existing London Councils NEC system and external organisations such as Transport for London and the London Boroughs as well as integration with internal systems across London Councils.
The new contract will include a migration of applications, reports and schedules from an un-supported environment to the current supported version and current universes. It will also include a regular unlimited refresh/clone of the system to enable extensive testing to be carried our.
The Council requires specialist skills for support during year end processes including rollbacks and out of hours support. Batch processes need to run efficiently so there is no impact on the BAU activities during core working hours. This contract will ensure the infrastructure is designed and tuned to improve system performance.
Moving the existing system to a hosted solution is specialist support that logistically can only be provided in the most cost-effective, expedient and complete way by NEC as the existing provider. They have implemented the system and made bespoke developments to the system since 2014 and therefore have the requisite technical expertise in this system.
In terms of ongoing hosting once migrated, the provision of the hosting service by the owner of the solution will allow for direct accountability to London Councils and the most economically advantageous solution which enables the Council to have access to the most up to date product functionality direct from the source.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section five. Award of contract/concession
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
21 February 2025
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
NEC Software Solutions UK Ltd
1st Floor, Imex Centre, 575-599 Maxted Road
Hemel Hempstead
HP2 7DX
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
00968498
The contractor/concessionaire is an SME
No
five.2.4) Information on value of contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession: £7,000,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
London Councils
London
Country
United Kingdom