Section one: Contracting authority
one.1) Name and addresses
LONDON METROPOLITAN UNIVERSITY
London Metropolitan University
London
N78DB
Contact
Ryan Bushell
Country
United Kingdom
Region code
UKI43 - Haringey and Islington
Companies House
00974438
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Essentials 25 renewal
Reference number
LMU2025-1936
two.1.2) Main CPV code
- 72261000 - Software support services
two.1.3) Type of contract
Services
two.1.4) Short description
Essentials 25 is a support package for the Microsoft Dynamics 365
Customer Relationship Management system. It provides 25
tickets a year allowing London Met to raise requests for help or
requests for small changes to the CRM. This support is essential
as London Met do not have the necessary expertise regarding the
technical arrangements for the CRM to be able to resolve issues,
modify software or update software packages within the
platform.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £26,112
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Essentials 25 is a support package for the Microsoft Dynamics 365 Customer Relationship Management system. It provides 25
tickets a year allowing London Met to raise requests for help or
requests for small changes to the CRM. This support is essential
as London Met do not have the necessary expertise regarding the
technical arrangements for the CRM to be able to resolve issues,
modify software or update software packages within the
platform.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
This was procured direct with the supplier via a G-Cloud CCS framework
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
12 January 2026
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
EY Professional Services Limited
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
06015277
Internet address
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £21,760
Total value of the contract/lot: £21,760
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
London Metropolitan University
London
Country
United Kingdom