Tender

Invitation to Tender (ITT)-For: Outsourcing and Management of TMG Call Centre Services in Japan

  • British Council

UK4: Tender notice - Procurement Act 2023 - view information about notice types

Notice identifier: 2026/S 000-006551

Procurement identifier (OCID): ocds-h6vhtk-060e12

Published 26 January 2026, 10:33am

Last edited 26 January 2026, 11:33am

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Changes to notice

This notice has been edited. The previous version is still available.

ITT timeline updated

Scope

Description

The primary objective of this ITT is to find a professional call centre company to support British Council ESAT-J in Japan to provide a standardized, efficient, security, integrity and scalability in the delivery process across Tokyo.

Total value (estimated)

  • £2,181,818 excluding VAT
  • £2,400,000 including VAT

Above the relevant threshold

Contract dates (estimated)

  • 1 April 2026 to 1 April 2028
  • Possible extension to 2 April 2028
  • 2 years, 2 days

Description of possible extension:

Based on performance

Main procurement category

Services

CPV classifications

  • 79512000 - Call centre

Contract locations

  • JP - Japan

Submission

Enquiry deadline

2 February 2026, 12:00am

Tender submission deadline

21 February 2026, 12:00am

Submission address and any special instructions

https://tap.tcsapps.com/tap2/#/bc-supplier-registration

Tenders may be submitted electronically

Yes

Languages that may be used for submission

English

Award decision date (estimated)

4 March 2026

Award criteria

This table contains award criteria for this lot
Name Description Type Weighting
Annex 3_Supplier Response

Annex 3_Supplier Response

 Quality 60%
Annex 4 - Pricing Approach

Annex 4 - Pricing Approach

 Price 40%

Other information

Payment terms

30 Days after submitting undisputed invoice

Conflicts assessment prepared/revised

Yes

Procedure

Procedure type

Open procedure

Documents

Associated tender documents

ITT Open Procedure_Call Centre ESAT-J_26Jan26 - UK4.pdf

ITT Open Procedure_Call Centre ESAT-J_26Jan26 - UK4

Annex 1 (Terms and Conditions of contract).docx

Annex 1 (Terms and Conditions of contract)

Annex 2_Procurement Specific Questionnaire.docx

Annex 2_Procurement Specific Questionnaire

Annex 3_Supplier Response.doc

Annex 3_Supplier Response

Annex 4 - Pricing Approach.xls

Annex 4 - Pricing Approach

Annex 5 - Detailed Scope Document.docx

Annex 5 - Detailed Scope Document

Ratio Analysis spreadsheet.xls

Ratio Analysis spreadsheet

Contracting authority

British Council

  • Public Procurement Organisation Number: PHTN-1551-GCQH

1-2 Kagurazaka

Tokyo

162-0825

Japan

Contact name: MohammadNur Nabi

Email: Nur.Nabi@britishcouncil.org

Website: http://www.britishcouncil.org

Organisation type: Public authority - sub-central government