Section one: Contracting authority/entity
one.1) Name and addresses
Money and Pensions Service
Holborn Centre, 120 Holbornholborn Centre, 120 Holborn
LONDON
EC1N2TD
Contact
Nicholas Cole
Telephone
+44 7368646272
Country
United Kingdom
NUTS code
UKI31 - Camden and City of London
Internet address(es)
Main address
https://moneyandpensionsservice.org.uk/
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
Economic and financial affairs
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Money Guidance Service
two.1.2) Main CPV code
- 98000000 - Other community, social and personal services
two.1.3) Type of contract
Services
two.1.4) Short description
Money guidance service delivered via a contact centre solution
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £5,000,000
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Money guidance service delivered via a contact centre solution using a range of channels including telephone, web chat and email.
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated without a prior call for competition
- Extreme urgency brought about by events unforeseeable for the contracting authority
Explanation:
MaPS intends to directly award a contract for contact centre services to the incumbent provider through CCS framework RM6181. The direct award procedure under the framework is only available in exceptional circumstances. However, we believe that MaPS requirements are exceptional circumstances on this occasion. This is because a decision has been taken by the MaPS board to bring the service in house in the next 24 months, a new strategy which better reflects customer and organisational needs. This strategy will see a significant reduction in the numbers of customers served by the incumbent provider over the term of the contract. The contract awarded to the incumbent is intended to be short term interim solution which will provide continuity of service, least disruption to customers and lowest cost given the winding down of the outsourced service
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section five. Award of contract/concession
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
9 March 2022
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
Hinduja Global Solutions UK
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
No
five.2.4) Information on value of contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession: £5,000,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Money and Pension Service
London
Country
United Kingdom