Section one: Contracting authority
one.1) Name and addresses
London Borough of Ealing
Ealing Council, Perceval House, 14/16 Uxbridge Road
Ealing
W5 2HL
Contact
Mr Vincent Hunt
Telephone
+44 27970659846
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
Buyer's address
one.1) Name and addresses
LONDON BOROUGH OF BARNET
2 BRISTOL AVENUE
COLINDALE
NW9 4EW
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
one.1) Name and addresses
London Borough of Haringey
alexandra House
Wood Green
N22 7TR
connectedcommunities@haringey.gov.uk
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
one.1) Name and addresses
London Borough of Enfield
Civic Centre, Silver Street
Enfield
EN1 3XY
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
one.1) Name and addresses
London Borough of Barking and Dagenham
Barking Town Hall
Barking
IG11 7LU
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
one.1) Name and addresses
London Borough of Hammersmith and Fulham
London
electoral.services@lbhf.gov.uk
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
one.2) Information about joint procurement
The contract involves joint procurement
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://procontract.due-north.com/Advert/Index?advertId=a36d5dea-e6ae-ed11-811f-005056b64545
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Pan London Out of Hours Telephony soft market testing
Reference number
DN656860
two.1.2) Main CPV code
- 64220000 - Telecommunication services except telephone and data transmission services
two.1.3) Type of contract
Services
two.1.4) Short description
This soft market testing exercise concerns the renewal of the innovative joint contract for the provision for out of hours telephony service.
The provision of a high quality out of hours call handling shared service is imperative for the current users of the joint service and equally important for any potential new joiners.
The current framework is hosted by the London Borough of Ealing and is used by Ealing, Barnet, Haringey, Barking and Dagenham, and Enfield.
As the Councils come to the end of a successful period of 7 years of working together (in the last of a series of contracts) they are looking to renew the arrangement and to offer the opportunity for other public bodies to join it.
In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back-office function of each individual council.
All Councils and Housing Arm’s Length Management Organisations (ALMOs) nationally offer an out of hour’s service, some retain the service in-house whilst others have sub-let or work in partnerships with other organisations to provide a service. The current Ealing- led Out of Hours Service is exceptional in that all transactions are auditable and fully computerised in the overall management of both telephone and data systems. Some organisations may require an optional day time call handling service, however at present none of the participants have expressed a wish to utilise this option.
The Participating Organisations have joint ownership of a state of the art of telephony system which will be made available to the appointed supplier without charge.
two.1.5) Estimated total value
Value excluding VAT: £7,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79310000 - Market research services
- 79510000 - Telephone-answering services
- 64214000 - Dedicated-business telephone network services
- 64213000 - Shared-business telephone network services
- 64215000 - IP telephone services
- 64211000 - Public-telephone services
- 64212000 - Mobile-telephone services
- 64214200 - Telephone switchboard services
- 79311210 - Telephone survey services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
This is the pre- procurement soft market testing process
two.3) Estimated date of publication of contract notice
19 June 2023
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes