Section one: Contracting authority
one.1) Name and addresses
The Royal Albert Hall
Kensington Gore
London
SW7 2AP
Contact
Jannine Wood
Telephone
+44 1656333606
Country
United Kingdom
NUTS code
UKI - LONDON
Internet address(es)
Main address
https://www.royalalberthall.com/
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.3) Communication
Additional information can be obtained from another address:
2buy2
Pencoed Technology Park, Pencoed
Bridgend
CF35 5HZ
Contact
Jannine Wood
Country
United Kingdom
NUTS code
UKI - LONDON
Internet address(es)
Main address
https://www.delta-esourcing.com
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Recreation, culture and religion
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Preliminary Market Consultation for an Integrated CRM System - The Royal Albert Hall
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
The Royal Albert Hall is seeking responses from market suppliers and providers of CRM integrated software solutions to participate in a formal Preliminary Market Consultation exercise. Preliminary Market Consultation (PMC) is a “pre-procurement” process that enables contracting authorities and/or procurement agents acting on behalf of contracting authorities that are subject to the Public Contract Regulations 2015 to seek responses from the market in transparent, fair and equitable manner. The preliminary market consultation is an opportunity to influence the potential future shape and solution of a future procurement process. This process is not a procurement process, although it may form part of a procurement in the future. Further details are available in the Preliminary Market Consultation documents available to download via Delta eSourcing.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services
two.2.3) Place of performance
NUTS codes
- UKI - LONDON
Main site or place of performance
LONDON
two.2.4) Description of the procurement
The Royal Albert Hall are inviting market providers to provide consultation, comments and proposed solutions as part of a preliminary market consultation for a fully functional CRM software application, incorporating an integrated customer database and a full relationship management suite, for supporting CRM, Marketing, Fundraising, Retail and Admissions, Event Upsells, Memberships, and e-Commerce (including mobile sales and ticketing) with the included functionality of restaurant bookings also. Further information is available in the Preliminary Market Consultation documents available via Delta e-Sourcing. The deadline for submitting PMC responses is 12noon Monday 26th April 2021.
two.2.14) Additional information
It should be noted that 2buy2.com Ltd is acting as Procurement Agent on behalf of The Royal Albert Hall for this process only. This Preliminary Market Consultation is not a procurement process in it's own right and will not result in a formal contract between respondees and The Royal Albert Hall.
two.3) Estimated date of publication of contract notice
19 July 2021
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section six. Complementary information
six.3) Additional information
The central requirement is for a fully functional CRM software application, incorporating an integrated customer database and a full relationship management suite, for supporting CRM, Marketing, Fundraising, Retail and Admissions, Event Upsells, Memberships, and e-Commerce (including mobile sales and ticketing). There is also a need functionality to enable restaurant bookings.
For more information about this opportunity, please visit the Delta eSourcing portal at:
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/Q8768Q3355
GO Reference: GO-2021329-PRO-18003167