Section one: Contracting authority
one.1) Name and addresses
The Council of the Coventry City
Council House, Earl Street
Coventry
CV15RR
procurement.contracts@coventry.gov.uk
Country
United Kingdom
Region code
UKG33 - Coventry
Coventry City Council
PMJC-6861-XJPP
Internet address(es)
Main address
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
https://sell2.in-tend.co.uk/midlands/home
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
AMC - Telecare Equipment's
Reference number
COV - 25272
two.1.2) Main CPV code
- 50000000 - Repair and maintenance services
two.1.3) Type of contract
Services
two.1.4) Short description
AGREEMENT FOR SUPPLY OF PRODUCTS AND/OR SERVICES UNDER NHC PPROCUREMENT - TECHNOLOGY ENABLED LIVES FRAMEWORK
two.1.5) Estimated total value
Value excluding VAT: £100,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 50000000 - Repair and maintenance services
two.2.3) Place of performance
NUTS codes
- UKG33 - Coventry
two.2.4) Description of the procurement
SUMMARY OF PROVIDER REQUIREMENTS
Service Delivery
•Operate a 24/7/365 in-house Telecare Response Service for Coventry residents.
•Support a wide range of individuals (age 18+)
•Currently supports 2126 users. We currently use Chiptech, and Tunstall equipment with Tunstall peripherals.
Operational Requirements
•Real-time dashboard for service levels.
•Automated call prioritization and routing based on operator skill sets.
•Comprehensive call logging and audio recording/playback.
•Integration with device management platforms and corporate email server.
•Support for multiple telephony protocols (VoIP, SIP, PSTN, SCAIP, etc.).
two.2.14) Additional information
BRIEF DESCRIPTION OF REQUIREMENT WILL BE SHARED VIA CSW-JETS/Sell2 Midlands TENDER PORTAL, WITH ALL THE SUPPLIERS REGISTERED ON NHC PPROCUREMENT - TECHNOLOGY ENABLED LIVES FRAMEWORK - Lot 1 & 3.3.
two.3) Estimated date of publication of contract notice
10 April 2026
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes