Section one: Contracting authority/entity
one.1) Name and addresses
Isle of Wight Council
County Hall, High Street
Newport
PO30 1UD
Contact
Mrs Lucy Chandler
Telephone
+44 1983821000
Country
United Kingdom
Region code
UKJ34 - Isle of Wight
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Ad Hoc Care Technology
Reference number
DN764656
two.1.2) Main CPV code
- 33000000 - Medical equipments, pharmaceuticals and personal care products
two.1.3) Type of contract
Supplies
two.1.4) Short description
Ad hoc care technology units have been ordered in small batches of approx. 25 units at a time, for
use by vulnerable adults in the community. The units must meet compatibility of the current system platform in order to work.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £557,000
two.2) Description
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
- 98000000 - Other community, social and personal services
two.2.3) Place of performance
NUTS codes
- UKJ34 - Isle of Wight
two.2.4) Description of the procurement
Ad hoc care technology units have been ordered in small batches of approx. 25 units at a time, for
use by vulnerable adults in the community. The units must meet compatibility of the current system platform in order to work. Without the technology equipment, we can’t continue to bring in more clients. We are also at risk if there is an issue with an existing clients current lifeline. Without them we are unable to replace If there is a fault. We also have existing Renewals that are due with these providers and failing to renew these will risk the clients lifeline no longer working due to the connection being cut off.
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated without a prior call for competition
- The works, supplies or services can be provided only by a particular economic operator for the following reason:
- absence of competition for technical reasons
Explanation:
Ad hoc technology has been procured informally for some time, as and when the service area has required it. There are still some analogue lifelines s which we are not able to provide to all our existing or new customers due to the digital switch over which has started to be rolled out across the UK. We have already had a significant number of clients switch from analogue to digital in the last few months meaning we have had to replace the current analogue system with a digital one. We now have 85% of customers with digital lifelines and this is increasing daily. We also have outstanding SIM renewals with these providers which we need to renew as we risk the connections being cut off we do not pay for the renewal leaving our service users at risk without a working lifeline.
The units must meet compatibility of the current system platform in order to work. The units are:
(1) Telealarm TA74 GSM. We issue these to clients who are on our basic packages and don’t have any additional equipment to go with their lifeline.
(2) Tunstall smart hubs/ Lifeline digitals. These lifelines work independently from an analogue telephone line to support the digital switchover using mobile Sims. This is starting to be rolled out across the UK. These lifelines are compatible with our Tunstall platform for receiving the calls. We issue these to clients who require additional sensors such as bed sensors, door sensors, fall detectors etc. No other Sim can be used with these lifelines as
the are issued with the lifeline.
(3) Anywhere care footprints- These are independent personal lifeline alarms that work on mobile Sims and GPS signal. These are issued to clients who want to be supported out of the home setting.
In order to regularise this as soon as possible, the Council intends to tender for this provision at the same time as we tender for the platform provision by November 2025. Until then in order to safeguard our clients, we will continue to purchase the required ad hoc equipment whilst we
go through the tendering exercise for both equipment and platform and bring all Wightcare contracts into one place with one timescale to work to – currently there is no systematic approach to contracts in the service which is not efficient. This need to go out to tender is imperative. The main reason for selecting the current suppliers (Telealarm, Tunstall and Anywhere Care) is down to compatibility and outstanding renewals. If we were to go to a different provider that may be compatible with our system, we will need to change out over 1700 lifelines which will come a significant cost and will be very time consuming to our service.
The intention is to start a standstill period on 20 February 2025 which will close midnight on 03 March 2025. Value as stated is approximate whole life cost.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract/concession
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
20 February 2025
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor/concessionaire
TELEALARM (UK) LTD
78 Loughborough Road, Quorn
Leicestershire
LE12 8DX
Country
United Kingdom
NUTS code
- UKJ34 - Isle of Wight
The contractor/concessionaire is an SME
Yes
five.2.3) Name and address of the contractor/concessionaire
TUNSTALL HEALTHCARE (UK) LIMITED
Whitley Bridge
Yorkshire
DN14 0HR
Country
United Kingdom
NUTS code
- UKJ34 - Isle of Wight
The contractor/concessionaire is an SME
No
five.2.3) Name and address of the contractor/concessionaire
ANYWHERE CARE LIMITED
Unit 7 Twin Brook Business Park, Twin Brook Road, Clitheroe
Lancashire
BB7 1QX
Country
United Kingdom
NUTS code
- UKJ34 - Isle of Wight
The contractor/concessionaire is an SME
No
five.2.4) Information on value of contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession: £557,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
The High Court of England and Wales
London
Country
United Kingdom