Section one: Contracting authority/entity
one.1) Name and addresses
Tower Hamlets
Mulberry Place, 5 Clove Crescent, Town Hall
London
E14 2BG
Contact
Mr Neil Ward
Telephone
+44 2073645000
Country
United Kingdom
NUTS code
UKI4 - Inner London – East
Internet address(es)
Main address
http://www.towerhamlets.gov.uk
Buyer's address
http://www.towerhamlets.gov.uk
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
R5874 Social Care Application Hosting - Support and Maintenance
Reference number
DN646920
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
The Mayor and Burgesses of the London Borough of Tower Hamlets intend to enter into a contract with the Access Group in respect of the service described below. The proposed contract term is 3 years with three options to extend by 3 years (A full potential term of 12 years).
The Mosaic application is the case management system used by the Council's Adult and Children's Social Care services. The application is essential for the tracking and delivery of social care services in Tower Hamlets. The contract is for the hosting, support and maintenance of the Mosaic application.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £4,241,636
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKI4 - Inner London – East
two.2.4) Description of the procurement
The Mosaic application is the case management system used by the Council's Adult and Children's Social Care services. The application is essential for the tracking and delivery of social care services in Tower Hamlets. The contract is for the hosting, support and maintenance of the Mosaic application.
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated without a prior call for competition
- The works, supplies or services can be provided only by a particular economic operator for the following reason:
- absence of competition for technical reasons
Explanation:
This award is lawful in accordance with regulation 32(2)(b)(II) because competition is absent for technical reasons. The council has used the Mosaic case management system in support of its Social Care Services for some years. A considerable amount of Council resources have been invested in implementing modules and integrating the application with the council's direct social care service provision such that it would be impossible for the council to procure an alternative economic operator for the provision of a social care application at this time. Only the current economic operator can provide the required, continuity and integration with the council's statutory social care provision. the contract will run for 12 years (3+3+3+3)
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section five. Award of contract/concession
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
1 March 2023
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
The Access Group
The Armstrong Building 10 Orchard Drive
Loughborough
LE11 3QF
Country
United Kingdom
NUTS code
- UKI4 - Inner London – East
The contractor/concessionaire is an SME
No
five.2.4) Information on value of contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession: £4,241,636
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
London Borough of Tower Hamlets
London
Country
United Kingdom