Section one: Contracting authority
one.1) Name and addresses
South Gloucestershire Council
Council Offices, Badminton Road
Yate
BS37 5AF
Contact
Mr Nicholas Miller
Country
United Kingdom
NUTS code
UKK12 - Bath and North East Somerset, North Somerset and South Gloucestershire
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution
Reference number
DN419194
two.1.2) Main CPV code
- 48333000 - Contact management software package
two.1.3) Type of contract
Supplies
two.1.4) Short description
The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Lowest offer: £483,143 / Highest offer: £1,320,395 taken into consideration
two.2) Description
two.2.2) Additional CPV code(s)
- 48314000 - Voice recognition software package
- 48512000 - Interactive voice response software package
two.2.3) Place of performance
NUTS codes
- UKK12 - Bath and North East Somerset, North Somerset and South Gloucestershire
two.2.4) Description of the procurement
The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution
two.2.5) Award criteria
Quality criterion - Name: Ability to meet requirements / Weighting: 50
Cost criterion - Name: Whole life cost / Weighting: 50
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive procedure with negotiation
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2019/S 130-318439
Section five. Award of contract
Contract No
DN419194
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
12 March 2021
five.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Modality Systems Ltd
St.Albans
Country
United Kingdom
NUTS code
- UKK12 - Bath and North East Somerset, North Somerset and South Gloucestershire
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £483,143 / Highest offer: £1,320,395 taken into consideration
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
South Gloucestershire Council
Bristol
Country
United Kingdom