Section one: Contracting authority
one.1) Name and addresses
Clanmil Housing
Clanmil Housing 3 Waring Street
Belfast
BT1 2DX
Telephone
+44 2890876000
Country
United Kingdom
NUTS code
UKN0 - Northern Ireland
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://e-sourcingni.bravosolution.co.uk/web/login.shtml
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://e-sourcingni.bravosolution.co.uk/web/login.shtml
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Website and Customer Portal
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
Clanmil require a cloud hosted website and customer portal. The hosting and service contract will be for 3 years with Clanmil having the option to award a 24-month extension (3+2 years). 12 months’ notice is required for any alteration to this agreement.
Current State
Clanmil do not presently have a customer portal. There is a very generic and limited form feature which upon submission generates an e-mail to a shared mailbox for administrators to manually action in other systems.
Digital Strategy
Clanmil is at the early stages of a digital journey and wants to allow greater flexibility for customers consuming services as well as utilising staff in new ways of working. One of the key technologies that is vital to ensure the organisation can be flexible in its approach to operations is the provision of a website aimed at both customers and corporate stakeholders and an integrated customer portal that generates CRM and case type workflows.
two.1.5) Estimated total value
Value excluding VAT: £200,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKN06 - Belfast
two.2.4) Description of the procurement
Clanmil require a cloud hosted website and customer portal. The hosting and service contract will be for 3 years with Clanmil having the option to award a 24-month extension (3+2 years). 12 months’ notice is required for any alteration to this agreement.
Current State
Clanmil’s current website is outdated and lacks a functional Content Management System (CMS) that allows us the flexibility to update and adapt content and navigation quickly to reach and respond to site traffic analytics.
Digital Strategy
Clanmil is at the early stages of a digital journey and wants to allow greater flexibility for customers consuming services as well as utilising staff in new ways of working. One of the key technologies that is vital to ensure the organisation can be flexible in its approach to operations is the provision of a website aimed at both customers and corporate stakeholders and an integrated customer portal that generates CRM and case type workflows.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
2 years
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
22 April 2021
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
29 April 2021
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
Clanmil Housing
3 Waring street
Belfast
BT1 2DX
Country
United Kingdom