Section one: Contracting authority
one.1) Name and addresses
Construction Industry Training Board
Sand Martin House, Bittern Way, Fletton Quays
Peterborough
PE2 8TY
Contact
David Norfolk
Telephone
+44 7935076443
Country
United Kingdom
NUTS code
UK - United Kingdom
National registration number
United Kingdom
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
CITB Call Centre Call Recording Software
Reference number
PROC2024005
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
The Construction Industry Training Board (CITB) require a call recording solution to be implemented within their national contact centre that can interact with Microsoft Teams.
two.1.5) Estimated total value
Value excluding VAT: £200,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
UNITED KINGDOM
two.2.4) Description of the procurement
The Construction Industry Training Board (CITB) have a requirement for call recording technology that can be implemented within their national contact centre and be able to interact with Microsoft Teams.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £200,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/M758XZ4XSS
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
2 April 2024
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
3 April 2024
Local time
9:00am
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Peterborough:-Software-package-and-information-systems./M758XZ4XSS" target="_blank">https://www.delta-esourcing.com/tenders/UK-UK-Peterborough:-Software-package-and-information-systems./M758XZ4XSS
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/M758XZ4XSS" target="_blank">https://www.delta-esourcing.com/respond/M758XZ4XSS
GO Reference: GO-2024226-PRO-25364648
six.4) Procedures for review
six.4.1) Review body
Construction Industry Training Board
Bircham Newton
King's Lynn
PE31 6RH
Country
United Kingdom