Section one: Contracting authority
one.1) Name and addresses
London Borough of Wandsworth
Town Hall, Wandsworth High Street,
London
SW18 2PU
Contact
Central Procurement Team
procurement@richmondandwandsworth.gov.uk
Telephone
+44 2088716000
Country
United Kingdom
Region code
UKI34 - Wandsworth
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of Public Consultation and Market Research Surveys
Reference number
2024-770029
two.1.2) Main CPV code
- 79342311 - Customer satisfaction survey
two.1.3) Type of contract
Services
two.1.4) Short description
The London Borough of Wandsworth require residents’ surveys in order to track changes in residents views and meet the requirements within the Government Tenant Satisfaction Measures on an annual basis. The main objective of the surveys is to provide robust results enabling reliable comparisons and analysis with previous residents' surveys and other boroughs. As part of the Council’s commitment to resident consultation and participation, the following surveys are conducted per year:
A housing management satisfaction survey every 12 months which will use a representative sample of all tenants and leaseholders in council managed properties; and
A rolling text survey aimed at residents who have used the Council’s repairs service.
The Council is a major landlord with a housing stock of approximately 17,118 tenant properties for rent. It also has responsibility for approximately 15,922 leasehold properties purchased from the Council (most of which are on Council estates).
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £262,440
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKI34 - Wandsworth
two.2.4) Description of the procurement
The London Borough of Wandsworth require residents’ surveys in order to track changes in residents views and meet the requirements within the Government Tenant Satisfaction Measures on an annual basis. The main objective of the surveys is to provide robust results enabling reliable comparisons and analysis with previous residents' surveys and other boroughs. As part of the Council’s commitment to resident consultation and participation, the following surveys are conducted per year:
A housing management satisfaction survey every 12 months which will use a representative sample of all tenants and leaseholders in council managed properties; and
A rolling text survey aimed at residents who have used the Council’s repairs service.
The Council is a major landlord with a housing stock of approximately 17,118 tenant properties for rent. It also has responsibility for approximately 15,922 leasehold properties purchased from the Council (most of which are on Council estates).
two.2.5) Award criteria
Quality criterion - Name: Social Value / Weighting: 10
Quality criterion - Name: Quality / Weighting: 20
Price - Weighting: 70
two.2.11) Information about options
Options: Yes
Description of options
The contract is for 4 years with the option to extend for up to 2 years.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.6) Information about electronic auction
An electronic auction will be used
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-026987
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
13 December 2024
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
BMG Research Ltd
Spring Lodge, 172 Chester Road, Helsby
Cheshire
WA6 0AR
Telephone
+44 7706335931
Country
United Kingdom
NUTS code
- UKD6 - Cheshire
National registration number
02841970
Internet address
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £366,000
Total value of the contract/lot: £262,440
Section six. Complementary information
six.3) Additional information
Above threshold open tender.
six.4) Procedures for review
six.4.1) Review body
Royal Court of Justice
The Royal Courts of Justice (Stop M)
London
WC2R 1DH
Country
United Kingdom
Internet address
https://www.find-court-tribunal.service.gov.uk/courts/royal-courts-of-justice
six.4.2) Body responsible for mediation procedures
Cabinet Office
70 Whitehall
London
SW1 2AS
prourement@richmondandwandsworth.gov.uk
Country
United Kingdom
Internet address
six.4.4) Service from which information about the review procedure may be obtained
Royal Court of Justice
The Royal Courts of Justice (Stop M)
London
WC2R 1DH
Country
United Kingdom
Internet address
https://www.find-court-tribunal.service.gov.uk/courts/royal-courts-of-justice