Section one: Contracting authority
one.1) Name and addresses
Government Digital Service
10 Whitechapel High Street
London
E1 8QS
Contact
Commercial Team
gds-digital-buyer@digital.cabinet-office.gov.uk
Country
United Kingdom
Region code
UKI31 - Camden and City of London
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
https://www.contractsfinder.service.gov.uk/Notice/182de6c9-d246-421a-8204-5d50922b30de
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.contractsfinder.service.gov.uk/Notice/182de6c9-d246-421a-8204-5d50922b30de
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Payment Provider for GOV.UK Pay
Reference number
WP2236
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Government Digital Service (GDS), currently part of Cabinet Office is seeking a payment service provider to underpin the GOV.UK Pay platform, specifically for processing credit and debit card payments and pay by bank (open banking) payments made by end users to services operated by local government, police, the armed forces and some other public sector organisations. GDS is therefore undertaking this procurement as a central purchasing body using the negotiated procedure in accordance with regulation 37 of the Public Contracts Regulations 2015 (as amended).
two.1.5) Estimated total value
Value excluding VAT: £49,212,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
Background Information
GOV.UK Pay ('Pay') is a digital payments platform, developed and run by GDS. Pay is a payments product, providing a quick and easy way for the public to make payments for services online and via telephone.
Pay currently supports central government, local authority, police forces and NHS teams to take payments for their services digitally. It automates financial processes and reduces the administration burden on teams, saving time and money that can be reinvested in important public services.
The platform has processed over 94 million transactions since September 2016, with a total value of £6 billion GBP. Services using GOV.UK Pay include HM Passport Office's Apply for a passport.
Pay is a common tool that is built once and used many times by more than 1,000 different public sector services, saving the public sector time, money and reducing duplication of effort. It also offers a consistent, trusted and accessible user experience making it quick and easy for citizens to pay for public sector services. Pay has achieved significant realised benefits, saving public sector money.
Whilst the current contract handles only 17% of payments currently going through GOV.UK Pay it is used by more than 70% of all our services currently taking a payment and is the only option available which enables teams to start taking payments within one working day.
Opportunity Details
The Contracting Authority, Cabinet Office, intends to partner with a successful supplier chosen by means of a Competitive Negotiated Procedure. The services are described in Attachment 3, Statement of Requirements.
The contract will be for an initial 36 month period from early July 2025 - July 2028, with 2 x 12 month extension options.
The Contract values represent an estimated maximum value with no commitment to spend and no guarantee of any volumes of usage under the contract.
The Contract will be between the successful Supplier and the Contracting Authority.
The Contract is being offered under HMG's 'The Mid-Tier Contract' as adapted for this procurement and attached as part of the Bid Pack, which will govern any resultant Contract.
The Contracting Authority is managing this Procurement in accordance with the Public Contracts Regulations 2015.
The Contracting Authority is seeking proposals for a partner supplier. The full specification is in Attachment 3 (Statement of Requirements).
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
Contract required to start in July 2025 with a 12 month onboarding period and view to commence service provision in 2026.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
2 x 12 months extension options
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
See Contracts Finder for full details; https://www.contractsfinder.service.gov.uk/Notice/182de6c9-d246-421a-8204-5d50922b30de
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive procedure with negotiation
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-029896
four.2.2) Time limit for receipt of tenders or requests to participate
Date
19 March 2025
Local time
11:59pm
four.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
2 April 2025
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
Government Digital Service
London
Country
United Kingdom