Section one: Contracting authority
one.1) Name and addresses
Ministry of Justice
102 Petty France
London
SW1H 9AJ
Elise.Ballantyne@justice.gov.uk
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
https://www.gov.uk/government/organisations/ministry-of-justice
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Language Services - Lot 4
two.1.2) Main CPV code
- 80000000 - Education and training services
two.1.3) Type of contract
Services
two.1.4) Short description
The provision of Quality and Assurance of all Language Services contracts. This provision enables assurance in process and quality for the other Language Services Lots.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £12,900,000
two.2) Description
two.2.1) Title
Quality and Assurance
Lot No
4
two.2.2) Additional CPV code(s)
- 80000000 - Education and training services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The Ministry of Justice (MoJ) has entered into contracts for the delivery of Language Services. The contracts are split into 4 Lots, the scope of services includes face to face, telephone and video interpreting services for spoken languages, BSL, visual and tactile communication and quality and assurance of all language services.
two.2.5) Award criteria
Quality criterion - Name: Mobilisation and Transition / Weighting: 7.5%
Quality criterion - Name: Staff Recruitment, retention, and performance / Weighting: 3.75%
Quality criterion - Name: MoJ Register / Weighting: 15%
Quality criterion - Name: Interpreter assessments – Planned and Individual / Weighting: 15%
Quality criterion - Name: Assurance Activity / Weighting: 3.75%
Quality criterion - Name: Trainee Scheme / Weighting: 3.75%
Quality criterion - Name: Recruitment of Assessors / Weighting: 15%
Quality criterion - Name: Training and Quality Management / Weighting: 7.5%
Quality criterion - Name: Complaints and Feedback / Weighting: 7.5%
Quality criterion - Name: Stakeholder engagement and continuous improvement / Weighting: 3.75%
Price - Weighting: Price Per Quality Point
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Additional Quality Criteria;
Fraud, corruption, and bribery - 3.75%
Information Security - 3.75%
Social Value - 10%
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-031661
Section five. Award of contract
Lot No
4
Title
Quality and Assurance
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
19 January 2026
five.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
The Language Shop Limited
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £12,900,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
The High Court of England and Wales
London
Country
United Kingdom