Scope
Reference
2025-TR-0148
Description
This ITT relates to the procurement of IVR Design Consultation and Audio Recording Services in line with SLC's brand and subsequent Voice Recording Delivery to support SLC's suite of 20 IVR's.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Data-and-voice-media./F55GY98MD8
To respond to this opportunity, please click here:
Total value (estimated)
- £66,000 excluding VAT
- £79,200 including VAT
Below the relevant threshold
Contract dates (estimated)
- 14 March 2026 to 13 March 2027
- Possible extension to 13 March 2028
- 2 years
Description of possible extension:
one 12 month extension option available, subject to performance and budgetary approval.
Main procurement category
Services
CPV classifications
- 32583000 - Data and voice media
- 79990000 - Miscellaneous business-related services
- 98390000 - Other services
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
30 January 2026, 12:00pm
Tender submission deadline
9 February 2026, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Criterion 2 | Quality | 70% |
| Criterion 1 | Price | 30% |
Procedure
Procedure type
Below threshold - open competition
Contracting authority
Student Loans Company
- Public Procurement Organisation Number: PMXL-3278-BCWT
10 Clyde Place
Glasgow
G5 8DF
United Kingdom
Contact name: Susan Butcher
Email: Susan_Butcher@slc.co.uk
Region: UKM82 - Glasgow City
Organisation type: Public authority - central government