Section one: Contracting authority
one.1) Name and addresses
Manchester City Council
Room 407, Town Hall
Manchester
M60 2JR
Contact
Ms Maxime Woods
maxime.woods@manchester.gov.uk
Telephone
+44 1612345000
Fax
+44 1612740013
Country
United Kingdom
NUTS code
UKD3 - Greater Manchester
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
TC1024 Reissued Neighbourhood Services - Case Management System
Reference number
DN607240
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
Manchester City Council are looking for a solution with flexible capacity; this will include but not exclusively require over 300 users to be able to use the system at any given time and include sufficient storage capacity. There must also be the ability for the solution to have flexibility for the 20% capacity growth within the pricing structure.
The following teams are in scope of this project:
• Community Safety - ASBAT
• Compliance & Enforcement, which includes:
o Trading Standards
o Environmental Protection Team
o Food, Health & Safety and Airport Team
o Licensing & Out of Hours Teams
o Environmental Crimes Team
o Neighbourhood Compliance Teams
o Housing Compliance Team
o Compliance Support Team
• Licensing – Premises, Taxi and Taxi Compliance
Manchester City Council (MCC) wish to procure a case management system to replace the current case management system. The new case management system should allow the following business capabilities:
• Case Management
• CRM and collaboration
• Document Management and Reporting
• Mobile Technology
• Resource Management
• System Integration
• Programme Management
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £752,800
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKD3 - Greater Manchester
two.2.4) Description of the procurement
Manchester City Council are looking for a solution with flexible capacity; this will include but not exclusively require over 300 users to be able to use the system at any given time and include sufficient storage capacity. There must also be the ability for the solution to have flexibility for the 20% capacity growth within the pricing structure.
The following teams are in scope of this project:
• Community Safety - ASBAT
• Compliance & Enforcement, which includes:
o Trading Standards
o Environmental Protection Team
o Food, Health & Safety and Airport Team
o Licensing & Out of Hours Teams
o Environmental Crimes Team
o Neighbourhood Compliance Teams
o Housing Compliance Team
o Compliance Support Team
• Licensing – Premises, Taxi and Taxi Compliance
Manchester City Council (MCC) wish to procure a case management system to replace the current case management system. The new case management system should allow the following business capabilities:
• Case Management
• CRM and collaboration
• Document Management and Reporting
• Mobile Technology
• Resource Management
• System Integration
• Programme Management
two.2.5) Award criteria
Quality criterion - Name: Quality40%/Social Value20%/Carbon Neutral and Environment10% / Weighting: 70
Price - Weighting: 30
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive procedure with negotiation
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-011344
Section five. Award of contract
Contract No
TC1024
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
28 February 2023
five.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Arcus Global Limited
Future Business Centre, Kings Hedges Rd,
Cambridge
CB4 2HY
Country
United Kingdom
NUTS code
- UKD3 - Greater Manchester
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £752,800
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Manchester City Council
Town Hall Extension
Manchester
M60 2LA
Country
United Kingdom