Section one: Contracting authority
one.1) Name and addresses
Flagship Housing Group
31 King Street
Norwich
NR1 1PD
procurement@flagship-group.co.uk
Telephone
+44 8081684555
Country
United Kingdom
NUTS code
UKH15 - Norwich and East Norfolk
Internet address(es)
Main address
https://www.flagship-group.co.uk/
Buyer's address
https://www.flagship-group.co.uk/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Telecare & Telehealth Services
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
Tender for the provision of alarm monitoring services. The provider of the monitoring service is expected to operate and properly maintain call handling equipment and software that meets the requirements of the Specification.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £119,059.2
two.2) Description
two.2.2) Additional CPV code(s)
- 79512000 - Call centre
- 79711000 - Alarm-monitoring services
two.2.3) Place of performance
NUTS codes
- UKH14 - Suffolk
- UKH1 - East Anglia
Main site or place of performance
Suffolk,East Anglia
two.2.4) Description of the procurement
Tender for the provision of alarm monitoring services. The provider of the monitoring service is expected to operate and properly maintain call handling equipment and software that meets the requirements of the Specification.
two.2.5) Award criteria
Quality criterion - Name: Criterion 1 Quality / Weighting: 40
Cost criterion - Name: Criterion 1 - Pricing / Weighting: 60
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-034470
Section five. Award of contract
Title
The supply of telecare services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 January 2024
five.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Careium UK Limited
Aspinall House
Blackburn
BB1 2QE
Telephone
+44 3003336511
Country
United Kingdom
NUTS code
- UKD41 - Blackburn with Darwen
National registration number
04133585
Internet address
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £120,000
Total value of the contract/lot: £119,059.2
Section six. Complementary information
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=844331510" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=844331510
GO Reference: GO-2024221-PRO-25333808
six.4) Procedures for review
six.4.1) Review body
Flagship Housing Group
31 King Street
Norwich
NR1 1PD
procurement@flagship-group.co.uk
Telephone
+44 8081684555
Country
United Kingdom
Internet address
https://www.flagship-group.co.uk/
six.4.2) Body responsible for mediation procedures
Flagship Housing Group
31 King Street
Norwich
NR1 1PD
Telephone
+44 8081684555
Country
United Kingdom
six.4.4) Service from which information about the review procedure may be obtained
Flagship Housing Group
31 King Street
Norwich
NR1 1PD
procurement@flagship-group.co.uk
Telephone
+44 8081684555
Country
United Kingdom