Awarded contract

Telecare & Telehealth Services

  • Flagship Housing Group

F03: Contract award notice

Notice reference: 2024/S 000-005704

Published 21 February 2024, 4:05pm



Section one: Contracting authority

one.1) Name and addresses

Flagship Housing Group

31 King Street

Norwich

NR1 1PD

Email

procurement@flagship-group.co.uk

Telephone

+44 8081684555

Country

United Kingdom

NUTS code

UKH15 - Norwich and East Norfolk

Internet address(es)

Main address

https://www.flagship-group.co.uk/

Buyer's address

https://www.flagship-group.co.uk/

one.4) Type of the contracting authority

Body governed by public law

one.5) Main activity

Housing and community amenities


Section two: Object

two.1) Scope of the procurement

two.1.1) Title

Telecare & Telehealth Services

two.1.2) Main CPV code

  • 85000000 - Health and social work services

two.1.3) Type of contract

Services

two.1.4) Short description

Tender for the provision of alarm monitoring services. The provider of the monitoring service is expected to operate and properly maintain call handling equipment and software that meets the requirements of the Specification.

two.1.6) Information about lots

This contract is divided into lots: No

two.1.7) Total value of the procurement (excluding VAT)

Value excluding VAT: £119,059.2

two.2) Description

two.2.2) Additional CPV code(s)

  • 79512000 - Call centre
  • 79711000 - Alarm-monitoring services

two.2.3) Place of performance

NUTS codes
  • UKH14 - Suffolk
  • UKH1 - East Anglia
Main site or place of performance

Suffolk,East Anglia

two.2.4) Description of the procurement

Tender for the provision of alarm monitoring services. The provider of the monitoring service is expected to operate and properly maintain call handling equipment and software that meets the requirements of the Specification.

two.2.5) Award criteria

Quality criterion - Name: Criterion 1 Quality / Weighting: 40

Cost criterion - Name: Criterion 1 - Pricing / Weighting: 60

two.2.11) Information about options

Options: No

two.2.13) Information about European Union Funds

The procurement is related to a project and/or programme financed by European Union funds: No


Section four. Procedure

four.1) Description

four.1.1) Type of procedure

Open procedure

four.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

four.2) Administrative information

four.2.1) Previous publication concerning this procedure

Notice number: 2023/S 000-034470


Section five. Award of contract

Title

The supply of telecare services

A contract/lot is awarded: Yes

five.2) Award of contract

five.2.1) Date of conclusion of the contract

24 January 2024

five.2.2) Information about tenders

Number of tenders received: 2

The contract has been awarded to a group of economic operators: No

five.2.3) Name and address of the contractor

Careium UK Limited

Aspinall House

Blackburn

BB1 2QE

Email

Lauren.Purser@careium.com

Telephone

+44 3003336511

Country

United Kingdom

NUTS code
  • UKD41 - Blackburn with Darwen
National registration number

04133585

Internet address

www.careium.com

The contractor is an SME

No

five.2.4) Information on value of contract/lot (excluding VAT)

Initial estimated total value of the contract/lot: £120,000

Total value of the contract/lot: £119,059.2


Section six. Complementary information

six.3) Additional information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

To view this notice, please click here:

https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=844331510" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=844331510

GO Reference: GO-2024221-PRO-25333808

six.4) Procedures for review

six.4.1) Review body

Flagship Housing Group

31 King Street

Norwich

NR1 1PD

Email

procurement@flagship-group.co.uk

Telephone

+44 8081684555

Country

United Kingdom

Internet address

https://www.flagship-group.co.uk/

six.4.2) Body responsible for mediation procedures

Flagship Housing Group

31 King Street

Norwich

NR1 1PD

Telephone

+44 8081684555

Country

United Kingdom

six.4.4) Service from which information about the review procedure may be obtained

Flagship Housing Group

31 King Street

Norwich

NR1 1PD

Email

procurement@flagship-group.co.uk

Telephone

+44 8081684555

Country

United Kingdom