Section one: Contracting entity
one.1) Name and addresses
NORTHUMBRIAN WATER GROUP LIMITED
Northumbria House,Abbey Road, Pity Me
DURHAM
DH15FJ
Contact
Lily Craw
Telephone
+44 7596316769
Country
United Kingdom
NUTS code
UKC14 - Durham CC
Internet address(es)
Main address
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Debt Collection Agency Framework
Reference number
NW2370
two.1.2) Main CPV code
- 79940000 - Collection agency services
two.1.3) Type of contract
Services
two.1.4) Short description
Our intent is to outsource annually, from 2022, on a commission basis, circa £30 million of unrecovered closed account water debt where a collect or trace and collect solution is required. In addition to this we intend to outsource circa £12 million of Post-Litigated (with County Court Judgement) water debt. Similar projections are foreseen for the duration of the agreement.
We are offering a 3 year contact with the ability to review regularly and a possibility of extension. The processor(s) must be authorised by the Financial Conduct Authority (FCA).
two.1.6) Information about lots
This contract is divided into lots: Yes
two.2) Description
two.2.1) Title
Post-litigation - County Court Judgment
Lot No
1
two.2.2) Additional CPV code(s)
- 79940000 - Collection agency services
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKH14 - Suffolk
- UKH3 - Essex
two.2.4) Description of the procurement
Batches would be issued throughout the year to the successful processor(s), with approximate yearly numbers of 12,000 Post-litigation - County Court Judgement accounts.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 50
Cost criterion - Name: Price / Weighting: 50
two.2.11) Information about options
Options: Yes
Description of options
The contract will be for 36 months with a further 24 month optional extension
two.2) Description
two.2.1) Title
Closed Account (Prime) - forwarding address provided
Lot No
2
two.2.2) Additional CPV code(s)
- 79940000 - Collection agency services
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKH14 - Suffolk
- UKH3 - Essex
two.2.4) Description of the procurement
Batches would be issued throughout the year to the successful processor(s), with approximate yearly numbers being 14,000 Closed Accounts (Prime) with forwarding address provided
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 50
Cost criterion - Name: Price / Weighting: 50
two.2.11) Information about options
Options: Yes
Description of options
The contract will be for 36 months with a further 24 month optional extension
two.2) Description
two.2.1) Title
Trace and Collect, 1st placement
Lot No
3
two.2.2) Additional CPV code(s)
- 79940000 - Collection agency services
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKH14 - Suffolk
- UKH3 - Essex
two.2.4) Description of the procurement
Batches would be issued throughout the year to the successful processor(s), with approximate yearly numbers being 14,000 Trace and Collect, 1st placement
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 50
Cost criterion - Name: Price / Weighting: 50
two.2.11) Information about options
Options: Yes
Description of options
The contract will be for 36 months with a further 24 month optional extension
two.2) Description
two.2.1) Title
Trace and Collect, 2nd placement
Lot No
4
two.2.2) Additional CPV code(s)
- 79940000 - Collection agency services
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKH14 - Suffolk
- UKH3 - Essex
two.2.4) Description of the procurement
Batches would be issued throughout the year to the successful processor(s), with approximate yearly numbers being 25,000 Trace and Collect, 2nd placement
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 50
Cost criterion - Name: Price / Weighting: 50
two.2.11) Information about options
Options: Yes
Description of options
The contract will be for 36 months with a further 24 month optional extension
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-009139
Section five. Award of contract
Contract No
NW2370A
Lot No
1 and 2
Title
Debt Collection Agency Framework
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
18 February 2022
five.2.2) Information about tenders
Number of tenders received: 9
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
ORBIT CREDIT SERVICES LIMITED
West Malling
Country
United Kingdom
NUTS code
- UKC - North East (England)
The contractor is an SME
No
Section five. Award of contract
Contract No
NW2370B
Lot No
1 and 2
Title
Debt Collection Agency Framework
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
17 November 2021
five.2.2) Information about tenders
Number of tenders received: 9
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
1ST LOCATE UK LIMITED
LEEDS
Country
United Kingdom
NUTS code
- UKC - North East (England)
The contractor is an SME
No
Section five. Award of contract
Contract No
NW2370C
Lot No
3 and 4
Title
Debt Collection Agency Framework
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
17 November 2021
five.2.2) Information about tenders
Number of tenders received: 9
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
CONEXUS RECOVERY & FIELD SERVICES LIMITED
Londonderry
Country
United Kingdom
NUTS code
- UKC - North East (England)
The contractor is an SME
No
Section five. Award of contract
Contract No
NW2370D
Lot No
Lot 3 and 4
Title
Debt Collection Agency Framework
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 December 2021
five.2.2) Information about tenders
Number of tenders received: 9
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
UK SEARCH LIMITED
Chesterfield
Country
United Kingdom
NUTS code
- UKC - North East (England)
The contractor is an SME
No
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Northumbrian Water Ltd legal department
Durham
Country
United Kingdom