Section one: Contracting authority
one.1) Name and addresses
University of Hertfordshire
College Lane
Hatfield
AL10 9AB
Contact
Procurement Dept.
categorymanager-ict@herts.ac.uk
Country
United Kingdom
NUTS code
UKH23 - Hertfordshire
Internet address(es)
Main address
Buyer's address
https://in-tendhost.co.uk/universityofhertfordshire
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Out of Hours Library and IT Support Service
Reference number
24042
two.1.2) Main CPV code
- 72253000 - Helpdesk and support services
two.1.3) Type of contract
Services
two.1.4) Short description
The University of Hertfordshire and its subsidiary companies ("The University") is conducting a tender process for the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff Full requirements specification is set out within the tender documents
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £200,000
two.2) Description
two.2.2) Additional CPV code(s)
- 72253000 - Helpdesk and support services
two.2.3) Place of performance
NUTS codes
- UKH23 - Hertfordshire
Main site or place of performance
University is based in Hertfordshire but the service will be a remote provision
two.2.4) Description of the procurement
the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff as per the requirements set out in tender pack Appendix A – Background and Requirements Specification
two.2.5) Award criteria
Quality criterion - Name: Service delivery and fit to requirements. Experience and Expertise / Weighting: 70
Price - Weighting: 30
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-001012
Section five. Award of contract
Contract No
24042
Title
Out of Hours IT and Library Support Service
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
19 January 2026
five.2.2) Information about tenders
Number of tenders received: 6
Number of tenders received from SMEs: 5
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 6
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
University of Northumbria at Newcastle
Newcastle Upon Tyne
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £200,000
Total value of the contract/lot: £155,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
High Court
London
Country
United Kingdom