Section one: Contracting authority
one.1) Name and addresses
Essex County Council
County Hall, Market Road
Chelmsford
CM1 1QH
Contact
Ms Victoria Robertson
victoria.robertson@essex.gov.uk
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
CO0423 Enterprise Service Management Solution
Reference number
DN730597
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
The Authority is seeking to procure a commercial off the shelf Enterprise Service
Management Solution
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The Authority is seeking to procure a commercial off the shelf Enterprise Service
Management Solution. The Technical Requirement Document and Specification have been
based on a review of the existing solution as well as, high-level and detailed requirements
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captured in workshops and meetings with internal business representatives and IT subject
matter experts.
The purpose of this requirement is to ensure that the Authority is supported by the best
technology in its day to day operations. The Solution must be intuitive and easy for both
service providers and self-service users whilst enabling efficiencies and improvements
through automation and integration.
The Authority requires a customer-focused and commercially aware service management
approach which will enhance the overall experience for all employees, enabling them to
realise business outcomes with fewer IT-related or service limitations.
two.2.5) Award criteria
Quality criterion - Name: Technical / Weighting: 50
Quality criterion - Name: Social Value / Weighting: 10
Price - Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-025540
Section five. Award of contract
Contract No
CO0423
Title
Enterprise Service Management Solution
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
High Court, Royal Courts of Justice
The Strand
London
WC2A 2LL
Country
United Kingdom