Section one: Contracting authority
one.1) Name and addresses
Merseytravel
1 Mann Island
Liverpool
L3 1BP
Contact
Merseytravel Procurement Team
tender@liverpoolcityregion-ca.gov.uk
Telephone
+44 1513301111
Country
United Kingdom
Region code
UKD7 - Merseyside
Internet address(es)
Main address
http://www.liverpoolcityregion-ca.gov.uk/
Buyer's address
http://www.liverpoolcityregion-ca.gov.uk/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
Public Transport
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Smart Ticketing System for the Mersey Ferries
Reference number
DN620706
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Merseytravel and the Liverpool City Region Combined Authority (LCRCA) are looking to
procure a Tickets, Online and Point of Sale Solution for the Mersey Ferries.
We are looking to appoint a provider for 3 years with the option to extend on a 24-month
rolling basis thereafter up to a maximum of a further 4 years.
The new booking platform is at the heart of the requirement. It requires a central back office
EPOS system which will manage all aspects of the product sales in real time, delivered simultaneously through multiple sales channels including online via
a). the Mersey Ferries website;
b). through the systems POS at Sales Desks such as at Ferry Terminals;
c). through LCRCA call centres and office locations;
d). through Self Service Kiosks at core locations;
e). through OTA’s and Channel Managers; and
f). via local Partner sales portals.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £573,620
two.2) Description
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKD7 - Merseyside
two.2.4) Description of the procurement
Merseytravel and the Liverpool City Region Combined Authority (LCRCA) are looking to
procure a Tickets, Online and Point of Sale Solution for the Mersey Ferries.
We are looking to appoint a provider for 3 years with the option to extend on a 24-month
rolling basis thereafter up to a maximum of a further 4 years.
The new booking platform is at the heart of the requirement. It requires a central back office
EPOS system which will manage all aspects of the product sales in real time, delivered simultaneously through multiple sales channels including online via
a). the Mersey Ferries website;
b). through the systems POS at Sales Desks such as at Ferry Terminals;
c). through LCRCA call centres and office locations;
d). through Self Service Kiosks at core locations;
e). through OTA’s and Channel Managers; and
f). via local Partner sales portals.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60
Price - Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Estimated contract dates 1st March 2023 - 28th February 2026 (initial term)
This contract is subject to renewal
We are looking to appoint a provider for 3 years (36 months) with the option to extend on a
24-month rolling basis thereafter up to a maximum of a further 4 years. The maximum
duration of the contract including extensions would be 84 months.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-026296
Section five. Award of contract
Title
Smart Ticketing System for the Mersey Ferries
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 January 2023
five.2.2) Information about tenders
Number of tenders received: 10
Number of tenders received from SMEs: 9
Number of tenders received from tenderers from other EU Member States: 2
Number of tenders received from tenderers from non-EU Member States: 8
Number of tenders received by electronic means: 10
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Palisis AG
Seestrasse 25
Zollikon
8702
Country
Switzerland
NUTS code
- CH - Switzerland
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £490,000
Total value of the contract/lot: £573,620
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Royal Courts of Justice
The Strand
London
WC2A 2LL
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Review procedures are as set out in the Public Contract Regulations 2015.
Proceedings under the Public Contract Regulations 2015 are time limited and any such
proceedings must be brought in the High Court of England and Wales.