Scope
Reference
IA3833
Description
The award is to enable the Customer Journey support function to the Government funded Warm Homes: local Grant delivery in Staffordshire. Whilst the delivery of WH:LG (retrofit installation and coordination of insulation and low-carbon heating measures are free to the end user /householder) it is contracted directly by the Council with other providers, the contract for Staffordshire's Customer Journey support is held by the Midlands Net Zero Hub with Community Homes Solutions CIC.
The Direct Award if is for the Council to award Additional services beyond the 'core services' MNZH contract with CHS - to allow effective and bespoke local support throughout the customer journey from initial marketing to customer after care over the contract period (December 2025 to end of March 2028).
Contract 1. Warm Homes: local Grant - Customer Journey Support (Additional services)
Supplier
Contract value
- £167,319.50 excluding VAT
- £200,783.40 including VAT
Below the relevant threshold
Date signed
16 December 2025
Contract dates
- 16 December 2025 to 31 March 2028
- 2 years, 3 months, 16 days
Main procurement category
Services
CPV classifications
- 71314300 - Energy-efficiency consultancy services
Contract locations
- UKG2 - Shropshire and Staffordshire
Procedure
Procedure type
Below threshold - without competition
Supplier
COMMUNITY HOME SOLUTIONS LIMITED
- Companies House: 12949477
- Public Procurement Organisation Number: PMQR-3825-DLPD
Oaktree House 2 Phoenix Place
Nottingham
NG8 6BA
United Kingdom
Region: UKF14 - Nottingham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Warm Homes: local Grant - Customer Journey Support (Additional services)
Contracting authority
Staffordshire County Council
- Public Procurement Organisation Number: PZDG-2995-QQMD
1 Staffordshire Place, Tipping Street,
Stafford
ST16 2DH
United Kingdom
Region: UKG24 - Staffordshire CC
Organisation type: Public authority - sub-central government