Section one: Contracting authority
one.1) Name and addresses
East Durham College
Peterlee Campus,Willerby Grove
PETERLEE
SR82RN
Contact
Joanne Wilson
joanne.wilson@eastdurham.ac.uk
Telephone
+44 1915188238
Country
United Kingdom
NUTS code
UKC - North East (England)
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.gov.uk/contracts-finder
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://www.joanne.wilson@eastdurham.ac.uk
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Telephone System
two.1.2) Main CPV code
- 64000000 - Postal and telecommunications services
two.1.3) Type of contract
Services
two.1.4) Short description
East Durham College is looking to secure one organisation to provide the installation, maintenance and support service of a telephone system (including call charges) for the period of 5 years with an option to extend for one year.
East Durham College requires a modern cloud based telephone system that workers can use both on and off site either by app on a mobile or via a software phone.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 32429000 - Telephone network equipment
- 32500000 - Telecommunications equipment and supplies
- 50331000 - Repair and maintenance services of telecommunications lines
- 50332000 - Telecommunications-infrastructure maintenance services
- 51330000 - Installation services of radiotelephony apparatus
- 64214000 - Dedicated-business telephone network services
- 64215000 - IP telephone services
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
Main site or place of performance
East Durham College
two.2.4) Description of the procurement
East Durham College is looking to secure one organisation to provide the installation, maintenance and support service of a telephone system (including call charges) for the period of 5 years with an option to extend for one year.
East Durham College is committed to utilisation of a variety of technology solutions to improve efficiency and minimise costs. The technology deployed must be able to meet the information flow between the organisation and its geographically dispersed operations.
Project Deliverables
A managed VoIP telephony service with an agreed number of handsets
Single provider for all services/equipment
Single monthly bill and relevant monitoring, management and reporting
Migration of service from existing supplier (if required) including the management of any third parties required to deliver the service
Full installation and transitions services
Choice of devices, value for money solutions
Support and maintenance Services
Existing Telephone System Contract
The existing telephone contract is due for renewal We currently have 2 Mitel telephone systems, one located at our main campus in Peterlee that is also used at our secondary Peterlee campus and one at our Houghall Campus in Durham. We have around 420 lines split between 3 campuses. Each site is linked via a leased line which provides voice and data separate to this contract. We also have several satellite sites that are currently not connected in any way to the main campus.
The sites on which the telephone systems are hosted currently have ISDN for outside lines. Each site in turn is linked internally with a leased line one of 100mb capacity and the other of 1gb capacity.
East Durham College requires a modern cloud based telephone system that workers can use both on and off site either by an app on a mobile device or via a software phone.
The college requires 450 handsets with the option of extending to 500 at a later date. We also require a block of 100 additional numbers from commencement of contract. In addition, several satellite sites require handsets/softphones with no more than 30 users. A call package is required for each user also.
Tenderers should be able to provide a dedicated point of contact or account manager who can deal with faults, queries, upgrades, support etc
Those quoting, or their providers, should be prepared to allow an acceptable test period of 2 weeks during which the service will be confirmed satisfactory.
Should the service or coverage fail to be satisfactory East Durham College shall have the right to cease the agreement forthwith at no cost or detriment to the College.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £300,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
19 July 2021
End date
20 July 2026
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
three.2) Conditions related to the contract
three.2.3) Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
9 April 2021
Local time
4:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
12 April 2021
Local time
9:00am
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.4) Procedures for review
six.4.1) Review body
East Durham College
Co Durham
SR8 2RN
Country
United Kingdom