Section one: Contracting authority
one.1) Name and addresses
Newcastle City Council
Civic Centre, Barras Bridge
Newcastle upon Tyne
NE1 8QH
Contact
Suzanne Guthrie-Gower
suzanne.guthrie.gower@newcastle.gov.uk
Country
United Kingdom
Region code
UKC22 - Tyneside
Justification for not providing organisation identifier
Sole trader
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
General Residential Care Services
Reference number
008588
two.1.2) Main CPV code
- 85300000 - Social work and related services
two.1.3) Type of contract
Services
two.1.4) Short description
Newcastle City Council has a duty to provide care and support for its residents who are eligible according to the national criteria introduced by the Care Act 2014. The Council currently commissions general residential care services from external organisations in the City which allows us to meet the needs of some of our most vulnerable citizens and we are seeking to establish a new Framework, to commence on the 2nd June 2025.
The tender opportunity will be published on the OPEN portal on 20th March 2025.
two.1.5) Estimated total value
Value excluding VAT: £112,209,555
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKC2 - Northumberland and Tyne and Wear
two.2.4) Description of the procurement
Adults with eligible needs and who have been assessed as requiring support within a general residential care service, are likely to have a range of individual care and support needs relating to:
• a physical disability and/or restricted mobility
• frailty related to age
• dementia
• long term health conditions
• end of life
• a sensory impairment
• learning disabilities
• mental health needs
• attention and conduct disorders
• the presentation of behaviours that can challenge services
General residential care services provide accommodation, personal care and support needs to adults who cannot live independently. Care and support are offered throughout the day and night where required.
The accommodation, care and services provided should be matched to the requirements of each individual, supporting them to lead a fulfilling life which reflects, as closely as possible, life in their own home. The services provided should achieve good outcomes, offer good quality and provide care with safety and dignity.
General Residential Care Services will provide support to achieve identified outcomes from a Care Act (2014) Needs Assessment and will offer people:
• Day to day support over a 24/7 period
• A comfortable and safe environment to live in
• Support for physical, mental, emotional, social and spiritual needs
• Privacy, dignity, and respect
• Personal care and hygiene
• Maintain nutrition
• Meaningful activities of interest and enjoyment
• Personal identity is promoted
• Protection from abuse and neglect
• Control and choice over day-to-day life decisions including care and support
• Participation in work, education, training or recreation
• Social stimulation and economic well-being
• Domestic, family and personal relationships
• The suitability of their living accommodation
• Access to healthcare services
• Contribution to society
Residential Care Services can offer, by way of their Care Quality Commission Statement of Purpose, care and support to people with needs in addition to accommodation and general personal care.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
One option to extend for 12 months
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Originally published as:
Date
24 April 2025
Local time
12:00pm
Changed to:
Date
1 May 2025
Local time
12:00pm
See the change notice.
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
24 April 2025
Local time
12:30pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
Newcastle City Council
Civic Centre, Barras Bridge,
Newcastle upon Tyne
NE1 8QH
Country
United Kingdom