Section one: Contracting authority/entity
one.1) Name and addresses
Wales And West Utilities
Wales & West House, Spooner Close, Coedkernew
NEWPORT
NP108FZ
Contact
Wayne Phillips
Wayne.Phillips@wwutilities.co.uk
Country
United Kingdom
Region code
UKL21 - Monmouthshire and Newport
Companies House
05046791
Internet address(es)
Main address
https://www.wwutilities.co.uk/
one.6) Main activity
Production, transport and distribution of gas and heat
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
SAP Vendor Premium Engagement with SLA for Service and Support
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Over the next two years WWU will be carrying out significant upgrades and migrations of its SAP Estate. During this period response times to incidents are key to achieving the schedule.
Currently WWU has SAP Product Support for Large Enterprises (PSLE).
WWU wishes to temporarily improve incident response time by including an SLA to the PSLE with SAP for the two years of the programme.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKK - South West (England)
- UKL - Wales
two.2.4) Description of the procurement
SLA uplift for 2 years including:
• An SLA integrated into the existing WWU PSLE Support leveraging SAP's proprietary tools and internal processes.
• SLA uplift services directly tailored to WWU system-specific needs.
• A single point of ownership for performance-related commitments.
• Technical experience: SAP intimate understanding of the technology involved and the world wide exposure and knowledge base available will provide a unique capability to provide resolutions to issue encountered elsewhere across the global user base.
• An independent perspective from the main system integrator for investigating practices and following up on resolution delivery
two.2.11) Information about options
Options: Yes
Description of options
SAP offer additional annual SLA services.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
WWU believe the services can only be supplied only by SAP (UK) Ltd.
Hence WWU is relying on The Utilities Contracts Regulations 2016, Regulation 50 (1)(c)(ii).
WWU believes that no service exists that can meet the following requirements:
• Vendor-Exclusive Integration: SLA uplift services are directly integrated into SAP's PSLE framework, leveraging SAP's proprietary tools and internal processes.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section five. Award of contract/concession
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
12 February 2025
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Wales & West Utilities
Newport
Country
United Kingdom