Section one: Contracting authority
one.1) Name and addresses
NHS Devon Clinical Commissioning Group
County Hall, Topsham Road
Exeter
EX2 4QD
Contact
Garry Mitchell, Deputy Director of Procurement, South, Central and West Commissioning Support Unit
Scwcsu.clinical.procurement@nhs.net
Country
United Kingdom
NUTS code
UKK4 - Devon
Internet address(es)
Main address
Buyer's address
https://in-tendhost.co.uk/scwcsu/aspx/Home
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
The provision of an Integrated Urgent Care Service to NHS Devon Clinical Commissioning Group
Reference number
WA11777
two.1.2) Main CPV code
- 85100000 - Health services
two.1.3) Type of contract
Services
two.1.4) Short description
NHS Devon CCG (the Commissioner) has awarded the provision of an Integrated Urgent Care Service (IUCS) for Devon.
The contract is for the provision of:
• 111 call handling services (NHS 111)
• Clinical Assessment of 111 calls through the Clinical Assessment Service (CAS)
• Out of Hours GP provision (OOH)
This procurement was carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £163,054,012
two.2) Description
two.2.2) Additional CPV code(s)
- 64200000 - Telecommunications services
- 79510000 - Telephone-answering services
- 85312310 - Guidance services
two.2.3) Place of performance
NUTS codes
- UKK4 - Devon
Main site or place of performance
Devon
two.2.4) Description of the procurement
NHS Devon CCG (the Commissioner) has awarded a contract for the provision of an Integrated Urgent Care Service (IUCS) for Devon.
The contract is for the provision of:
• 111 call handling services (NHS 111)
• Clinical Assessment of 111 calls through the Clinical Assessment Service (CAS)
• Out of Hours GP provision (OOH)
The NHS Long Term Plan clearly set out the need to act in redesigning the NHS urgent care 'access point', moving towards a "consult and complete" model.
NHS 111 provides a vital service to help people with urgent care needs to get assessment, clinical advice, and treatment quickly. The service is significantly enhanced by increasing clinical consultation for patients calling 111, so that more patients get the care and advice they need over the phone, and only those who genuinely need to attend A&E or use the ambulance service are advised to do this. All other patients have their issue resolved over the phone if possible, or if not will be directed to appropriate primary care or community services, with an emphasis on strongly supporting patients in self-care.
The core vision for the IUC service in Devon builds upon the success of NHS 111 in simplifying access for patients and increasing the confidence that they, commissioner, health
professionals and most importantly the public have in services.
The offer is easy access to urgent health care services that is fully integrated with all aspects of the system - through NHS 111. Integration sees urgent care services collaborating to deliver high quality, clinical assessment, advice, and treatment, with shared standards and processes and clear accountability and leadership. The 111 number must become the single telephony access point.
The Clinical Assessment Service (CAS) is central to this, offering patients access to clinicians, both experienced generalists and specialists (such as Dental Nurses, Mental Health Nurses and Palliative Care Nurses). These clinicians will also be available to health professional colleagues who work with patients in the community, such as paramedics and nurses in nursing homes. Primary care out of hours and 111 services have been combined, and multidisciplinary clinicians added to the integrated working model. IUC services will book people into urgent face- to-face appointments where needed.
This processed was managed by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner.
two.2.14) Additional information
The services are healthcare services falling within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations") which are not subject to the full regime of the Regulations, but is instead governed by the "Light Touch Regime" contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77).
Section four. Procedure
four.1) Description
four.1.1) Form of procedure
Restricted procedure
four.1.11) Main features of the award procedure
A Safe, high-quality service that delivers the national specification and performance requirements and meets local patient expectations - 35%
A delivery partner in the strategic transformation of UEC in Devon, a partner in the Devon Integrated Care System - 5%
A resilient set of arrangements able to be responsive to variation in demand - 8%
Excellent clinical governance and assurance processes - 8%
Securing a provider that is innovative, embracing technical changes - 8%
Provider commitment to maximising the opportunities and benefits of an IUCS - 3%
Focused on reducing inequalities in access and outcomes - 3%
Social Value - 10%
Delivering value for money and adding value to the system - 20%
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-017860
Section five. Award of contract
Title
The provision of an Integrated Urgent Care Service to NHS Devon Clinical Commissioning Group
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
18 February 2022
five.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 0
Number of tenders received by electronic means: 4
five.2.3) Name and address of the contractor
Practice Plus Group Urgent Care Limited
Hawker House, 5-6 Napier Court, Napier Road,
Reading
RG1 8BW
Telephone
+44 3339992570
Country
United Kingdom
NUTS code
- UKJ1 - Berkshire, Buckinghamshire and Oxfordshire
Internet address
https://practiceplusgroup.com/
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £167,000,000
Total value of the contract/lot: £163,054,012
Section six. Complementary information
six.3) Additional information
The total value of contract includes the 3 year extension period. The 3 year extension will not necessarily be taken up. Any decision on extension will be taken at the appropriate time.
The services are healthcare services falling within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations") which are not subject to the full regime of the Regulations, but is instead governed by the "Light Touch Regime" contained within Chapter
3, Section 7 of the Regulations (Regulations 74 to 77).
The tendering process was conducted in accordance with the requirements and flexibilities provided by Articles 74 to 76 of the Directive, and Regulations 74 to 76 of the Regulations. The Authority ran a transparent tender process, treating all Bidders equally.
For the avoidance of doubt, the Authority was not bound by the Regulations or any other regulations or legislation except for the specific parts or circumstances that apply to the procurement of these Services.
Neither the inclusion of a Bidder selection stage, nor the use of any language or terms found in the Directive or Regulations, nor the description of the procedure voluntarily adopted by
the Authority ("Open", "Restricted", "Competitive Procedure with Negotiation", "Competitive Dialogue" or any other description), nor any other indication, shall be taken to mean that the Authority intends to hold itself bound by the Directive or Regulations, save by the provisions applicable to services coming within the scope of Annex XIV of the Directive / Schedule 3 of the Regulations.
The Contracting Authority voluntarily observed the award decision notices provisions and 10-day standstill period described in Regulation 86 of the Regulations.
Unsuccessful Bidders received scores and reasons for the decision, including the characteristics and relative advantages of the winning bid and the reasons why the Bidder/application was unsuccessful.
Deadline for lodging of appeals should be in accordance with Regulation 92 of the Regulations
six.4) Procedures for review
six.4.1) Review body
High Court of Justice
Royal Courts of Justice, The Strand
London
WC2A 2LL
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
As described in VI.3, deadline for lodging of appeals should be in accordance with Regulation 92 of the 2015 Regulations.