Section one: Contracting entity
one.1) Name and addresses
Scottish Water
The Bridge, 6 Buchanan Gate, Stepps
Glasgow
G33 6FB
Contact
Struan MacAra
struan.macara@scottishwater.co.uk
Telephone
+44 7880460643
Country
United Kingdom
Region code
UKM - Scotland
Internet address(es)
Main address
https://www.scottishwater.co.uk/
Buyer's address
https://www.scottishwater.co.uk/
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
Tenders or requests to participate must be submitted to the above-mentioned address
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Intranet Refresh Project
Reference number
SW25/DIG/1501
two.1.2) Main CPV code
- 72265000 - Software configuration services
two.1.3) Type of contract
Services
two.1.4) Short description
Scottish Water is looking to refresh its intranet and is seeking a technical partner to help develop, deliver and maintain the solution.
two.1.5) Estimated total value
Value excluding VAT: £5,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKM - Scotland
Main site or place of performance
Scotland Wide
two.2.4) Description of the procurement
Scottish Water is looking to refresh its intranet and is seeking a technical partner to help develop, deliver and maintain the solution which will be a cloud-based solution.
We hope our new intranet will;
-Increase access for Mobile, Field & Frontline Workers: Emphasis on mobile functionality and engagement for frontline and field workers.
-Provide excellent User Experience (UX) & Visual Appeal: Focus on user experience and visual design.
-Provide advanced analytics capabilities to aid penetration of communication and support governance.
-Give efficient admin functionality to empower our Internal Comms team
-Improve information finding & knowledge management: Tools for locating information and managing knowledge, with strong M365 and SharePoint integration.
-Be excellent value for money: Cost-effective in delivery and ongoing product management.
-Be carbon neutral.
Key functionality we would like to have is:
1. Content Management:
- effective content management of various media types,
- targeting of communications to groups and/or personas (specifically MS Groups),
- use of templates for accelerated creation and consistent output,
- admin functionality to manage content.
- exploits Microsoft365 as a foundation
2. Integration:
- Integration with EntraID to help present a more personalised experience
3. Mobile and Tablet:
- Great UX for mobile and tablet
4. Accessibility
- Allow all our colleagues to engage with our intranet easily and in a way that works for them.
5. Authentication
- Work with Single Sign-on (with MFA) via EntraID (formally AzureAD)
Additional considerations:
- We would like to introduce a product management approach to our intranet, meaning that the selected vendor would be engaged longer term to provide resource capability to a DevOps team so that we can both maintain and support our intranet, whilst also exploiting new functionality and enabling adaptability into the future. We envisage an 8-year relationship with a review point mid contract.
- Scottish Water is committed to being NetZero by 2040 and we would like all our digital services to be carbon neutral.
- Our existing intranet serves around 5000 employees. Contract partners and service providers also access intranet content, as well as colleagues from our partners and supply chain.
- The contract will include provision to allow the selected partner to work on future intranet, information hub and information portal work if the need arises.
- We want our admin users to be able to fully exploit the solution and excellent training within the project and ongoing is essential. This may take the form of screen based and on occasion in person training.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £5,000,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
96
This contract is subject to renewal
No
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged minimum number: 3
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
three.1.4) Objective rules and criteria for participation
List and brief description of rules and criteria
See Procurement Documents for further information.
three.2) Conditions related to the contract
three.2.2) Contract performance conditions
See Procurement Documents for further information.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
17 March 2025
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.3) Additional information
six.4) Procedures for review
six.4.1) Review body
Glasgow Sheriff Court
1 Carlton Place
Glasgow
G5 9DA
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
Scottish Water
The Bridge, 6 Buchanan Gate, Stepps
Glasgow
G33 6FB
Country
United Kingdom