Section one: Contracting authority
one.1) Name and addresses
NSS National Procurement
Gyle Square (NSS Head Office), 1 South Gyle Crescent
Edinburgh
EH12 9EB
Contact
Sharon Muir
Telephone
+44 7855137179
Country
United Kingdom
NUTS code
UKM - Scotland
Internet address(es)
Main address
http://www.nss.nhs.scot/browse/procurement-and-logistics
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Patient Advice and Support Service for NHS Scotland
Reference number
NP79823
two.1.2) Main CPV code
- 85312310 - Guidance services
two.1.3) Type of contract
Services
two.1.4) Short description
The re-tender for the Provision of the Patient Advice and Support Service (PASS) as described in Section 18 of the Patient Rights (Scotland) Act 2011. https://www.legislation.gov.uk/asp/2011/5/section/18
The Common Services Agency (more commonly known as National Services Scotland), acting through its division National Procurement, intends to conduct a procurement on behalf of the Scottish Government Health Directorates (SGHD) and the NHS in Scotland for the provision of the Patient Advice and Support Service (PASS).
two.1.5) Estimated total value
Value excluding VAT: £4,500,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKM - Scotland
two.2.4) Description of the procurement
The Service is intended to provide free, inclusive and accessible, confidential advice and support to patients and other members of the public in relation to the Health Service in Scotland.
It is anticipated that the contract will require the following:
1. Helpline, staffed Monday – Friday over normal working hours.
2. Email address, staffed Monday – Friday over normal working hours.
3. Access to an Information Pack to support clients to make a complaint or raise an issue.
4. Provide, where appropriate, information on other sources of Advice or Advocacy Services.
5. Practical help, such as letter writing, making phone calls on a client’s behalf, face-to-face visits in confidential premises within the local health board area, support to prepare for and attend complaint meetings with the health board.
6. Regular Management Information and Reports as defined by the Contracting Authority.
This list is not exhaustive but gives an early indication of the requirement. The exact services to be procured will be detailed in future tender documentation.
two.2.14) Additional information
The estimated contract value of 4.5 million GBP would be the total contract value for an initial 3 year term plus 2 x 12 month extensions.
two.3) Estimated date of publication of contract notice
4 April 2022
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
This Prior Information Notice (PIN) is issued solely for the purpose of early notice to the Market. It is not a call for competition and a specific call for competition for this planned procurement may be published by means of a contract notice within the next 3 months.
The estimated total contract value of 4.5 million GBP listed in Section II.1.5 would be the estimated total contract value for an initial 3 year term plus 2 x 12 month extensions. The agreement will be funded by the Scottish Government and therefore outside the scope of VAT.
Fair work practices and provision of community benefits will be applicable to this agreement and will be detailed in the documentation provided in the forthcoming contract notice.
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=683321.
(SC Ref:683321)