Section one: Contracting authority
one.1) Name and addresses
Home Group
2 Gosforth Park Way, Gosforth
Newcastle upon Tyne
NE12 8ET
Contact
Ms Jenny Cooper
Telephone
+44 0
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
http://www.homegroup.org.uk/Pages/default.aspx
Buyer's address
http://www.homegroup.org.uk/Pages/default.aspx
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Customer Survey Services
Reference number
DN595403
two.1.2) Main CPV code
- 79342311 - Customer satisfaction survey
two.1.3) Type of contract
Services
two.1.4) Short description
This contract is for customer survey telephone and postal Services to support Home Groups customer feedback programme. A regular schedule of daily, weekly and monthly surveys with ad-hoc surveys for which reasonable notice of volumes and timings will be provided by us. Further details of our requirements can be found on www.housingprocurement.com
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79311210 - Telephone survey services
- 79342310 - Customer survey services
- 79311200 - Survey conduction services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
This contract is for customer survey telephone and postal Services to support Home Groups customer feedback programme. A regular schedule of daily, weekly and monthly surveys with ad-hoc surveys for which reasonable notice of volumes and timings will be provided by us. Further details of our requirements can be found on www.housingprocurement.com
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
1 extension of 2 years
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
28 March 2022
Local time
10:00am
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
28 March 2022
Local time
10:00am
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
The High Court of England and Wales
London
WC2A 2LL
Country
United Kingdom